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Since last update i have no sound. Speakers headphones. Hp…

Since last update i...

Since last update i have no sound

Technician's Assistant: What device or product does this involve?

Speakers headphones

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp pavilion 500 windows 10

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Just automatic updates from microsoft

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thanks

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Answered in 5 minutes by:
3/8/2018
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
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Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

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I'm happy to help fix this. Would you like to do the remote service so i can see and fix this issue OR would you like to tell me more over chat and I can give you some options to try?

Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified
Specialist Sean S. and 87 other Computer Specialists are ready to help you
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http://www.justanswer.com/remotedesktop/join.aspx?Session=c38d02d6-8a2b-4d51-b731-abbdbcb9e34a

^^... Thank you!... Go to this link and follow all the prompts to download the run the program. I'll be connected once you do. Please let me know within 5 minutes if we're not connected. Thanks!

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Customer reply replied 5 months ago
do remote

Sure. There should be an option for SECURE REMOTE ASSISTANCE. Select that and I'll post the link to get us connected

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I posted the link above. Click that link and follow all of the prompts please!

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