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I just purchased Microsoft365. According to the directions…

Hello, I just purchased...

Hello, I just purchased Microsoft365. According to the directions it was downloaded yesterday and again today. But I don't see it anywhere on my computer. What did I do incorrectly?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

My computer is Samsung. I don't know the model

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I purchased 365 yesterday, According to the message I received while downloading, it was installed, but I don't see it anywhere. So I downloaded again today. Still no 365. My Microsoft Word had expired so I purchased 365 yesterday instead

Technician's Assistant: When did you last update Word?

I don't think I ever did

Technician's Assistant: What have you tried so far with your Word?

I no longer have it. My subscription expired.

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Answered in 5 minutes by:
3/8/2018
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,145
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

After you downloaded, did you run it / open it?

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Customer reply replied 5 months ago
I did run it, but I didn't see where I could open it.

Oh ok - look in your Downloads folder and see if you can locate the setup file

Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,145
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified
Martin and 87 other Computer Specialists are ready to help you
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From your computer click the following link:

https://xjvf.screenconnect.com/?Session=9980b663-5042-4dda-92bc-79bbf53870e9

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

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