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I need new password and username. HP 2000-299 notebook.

Customer Question
I need new password...

I need new password ***** username

Technician's Assistant: What device or product does this involve?

HP 2000-299 notebook

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

HP2000

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Nothing since Dec.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

New username and password.

Submitted: 4 months ago.Category: Computer
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Answered in 33 minutes by:
3/8/2018
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

Please let me know more about the issue so I can best assist you. Also any error messages you're seeing as well and we'll go from there. Thanks!

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Customer reply replied 4 months ago
I can't start my hp2000-299 wm notebook PC.
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

Sure. What seems to be the issue?

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Customer reply replied 4 months ago
The problem is, I can't start my hp2000-299 wm notebook PC.
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

As in it wont turn on at all?

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Customer reply replied 4 months ago
I can't log in. It show wrong password ***** my hint.
Customer reply replied 4 months ago
I already paid once. If you charge me again I want my money back.
Customer reply replied 4 months ago
When I made my payment, I let it known how urgent this is. I was told that it may take 10-15 minutes. That was several hours ago.
Customer reply replied 4 months ago
Just tell me. Will I hear from you or not?
Customer reply replied 4 months ago
Do you really want my money because you say that you tried to call me?
Customer reply replied 4 months ago
Maybe you should try again.(###) ###-####
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

Good morning. I didn't get any of your messages until this morning. Do you still want to proceed with my help? I wont access the SECURE REMOTE ASSISTANCE service offered until I hear from you. Thanks!

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