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On board Bluetooth not working on my Lenovo computer running…

On board Bluetooth not...

On board Bluetooth not working on my Lenovo computer running Win 10 Home. Device manager under the universal serial bus controllers shows unknown usb device.Event log shows error, kernel pnp event 411, driver name is usb.inf

Technician's Assistant: What's the brand and model of your computer?

Lenovo ideapad

Technician's Assistant: What have you tried so far with your computer?

I installed an external BT fob to use my BT mouse

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

- System- Provider[ Name] Microsoft-Windows-Kernel-PnP
[ Guid] {9C205A39-1250-487D-ABD7-E831C6290539}
EventID 411
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x4000000000000000
- TimeCreated[ SystemTime] 2018-01-23T02:33:06.658892600Z
EventRecordID 730
Correlation
- Execution[ ProcessID] 4
[ ThreadID] 404
Channel Microsoft-Windows-Kernel-PnP/Configuration
Computer ChuckKelly-PC
- Security[ UserID] S-1-5-18- EventDataDeviceInstanceId USB\VID_0000&PID_0002\5&358a1299&0&3
DriverName usb.inf
ClassGuid {36FC9E60-C465-11CF-8056-444553540000}
ServiceName
LowerFilters
UpperFilters
Problem 0x2b
Status 0x0

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Answered in 1 minute by:
3/8/2018
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,768
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

The issue started with the latest Windows update, and so many computers are facing the same issue that the keyboard or mouse (or both) not working. And most of them affected are HP Or Lenovo computers. You can resolve the issue by restoring the computer to an earlier date or uninstalling the last two updates. Can I go ahead and help you further with refreshing or resetting the PC?

Thank you.

Customer/p>
Ask Your Own Computer Question
Customer reply replied 5 months ago
Can you provide the update numbers that need to be uninstalled?

Hi,

Before that, try the following and let me know the result.

Please remove the AC Adapter from the computer.

Press and hold the power button for a minute.

Then, release the power button and wait for two minutes.

After that, press the power button to start the computer and check if the issue persists.

Thank you.Customer/p>

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,768
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Shefin and 87 other Computer Specialists are ready to help you
Ask your own question now

Hi,

Let me access the computer remotely. Please click on the below link, it will open a new web page. Over there you will see I agree button. Click the button and you will get an option to Run or Save. Please click on Run and follow the instructions.

http://www.justanswer.com/remotedesktop/join.aspx?Session=199c2993-1c08-4ea9-babe-828fda344ec2

Thank you.

Customer/p>
Ask Your Own Computer Question
Customer reply replied 5 months ago
I removed power, shutdown, waited 2 minutes & powered up. I removed the external BT fob prior to booting. External BT mouse not working.

Hi,

Let me access the computer remotely. Please click on the below link, it will open a new web page. Over there you will see I agree button. Click the button and you will get an option to Run or Save. Please click on Run and follow the instructions.

http://www.justanswer.com/remotedesktop/join.aspx?Session=199c2993-1c08-4ea9-babe-828fda344ec2

Thank you.

Customer/p>
Ask Your Own Computer Question

Hi,

Please complete the System restore, come back and let me know if the issue persists.

Thank you.

Customer/p>
Ask Your Own Computer Question
Customer reply replied 5 months ago
System restore complete but I don’t see you connected
Customer reply replied 5 months ago
I suspect I have to reinstall the win 10 system & all my apps. Thanks for your attempt to resolve my problem.

Hi,

Have you checked the Mouse after restoring the computer?

Please do not reinstall Windows. A Reset will resolve the issue. Check the Mouse and let me know the result.

Thank you.

Customer/p>
Ask Your Own Computer Question
Customer reply replied 4 months ago
My internal BT hardware is now working after I went to Lenovo support site and downloaded a BT driver for my computer model. Win 10 has been updated to latest releases.

Hi,

I am glad that the issue has been resolved.

Thank you.

Customer/p>
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Shefin
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