Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I can’t sign on with password I have always used. At first…

Customer Question
I can’t sign on...

I can’t sign on with password ***** have always used. At first it asked for a USB thumb drive to reset password. So I went to a store and bought one. Now with USB port inserted it is asking for a password ***** disk. I am using Windows 10

Technician's Assistant: What device or product does this involve?

Hp laptop

Technician's Assistant: What HP model do you have?

Hp 15-1387

Technician's Assistant: What have you tried so far with your 15? Have you installed any updates recently?

No

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/8/2018
Tech Support Specialist: Richard, Computer Specialist replied 5 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When it fails to allow you to sign in, what is the exact message you get?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I HAVE A THUMB DRIVE THAT I WANT TO PUT IN MY LENOVO IDEAPAD
i HAVE A THUMB DRIVE THAT I WANT TO PUT IN MY LENOVO IDEAPAD 510 LAPTOP. WHERE DOES A THUMB DRIVE GET INSERTED? … read more
Moses C
Moses C
Bsc
818 satisfied customers
I can't remember the password to get in. My computer. HP
No the system needs a password ***** open the system. I've tried 3 different ones and apparently those aren't correct … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
I forgot my password on an old well not that old desktop is
I forgot my password ***** an old well not that old desktop is there any way that I could force a reset … read more
Moses C
Moses C
Bsc
818 satisfied customers
New Laptop. Windows 10. Cannot access any thumb drives.
New Laptop. Windows 10. Cannot access any thumb drives. Under Share permissions, Administrator has red X. Why? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an Acer Aspire laptop that I bought from a relative.
I have an Acer Aspire laptop that I bought from a relative. The password ***** she gave me will not work. How can I log into Windows and reset the password? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Windows won't reboot. It says to tell the tech that a
Windows won't reboot . It says to tell the tech that a "Critical Process Dued" … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I have an HP 410-010 desktop. The two front USB ports have
Hi, I have an HP 410-010 desktop. The two front USB ports have stopped recognizing when I plug in a USB thumb drive and CAC reader. The ports show good with diagnostics and the LED lights on the CAC r… read more
James Dwyer
James Dwyer
Senior Technical Advisor/Owner
Associate Degree
99 satisfied customers
I just received a refurbished HP computer and when I tun it
I just received a refurbished HP computer and when I tun it on I get the message. "No boot disk has been detected or the disk has failed. " I don't know what this means or how to fix it.… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
Ad 10, accepted and download started this AM, download did
ad for windows 10, accepted and download started this AM, download did not complete, windows 10 did not activate, microsoft attempted to restore windows 7, error message "error loading operating syste… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
A friend of mine died and his wife has asked me to access his
A friend of mine died and his wife has asked me to access his laptop for important files (he took care of all their finances). She doesn't know the login or password XXXXX gain access. I removed the i… read more
Bryan
Bryan
735 satisfied customers
Bought a new PC with windows 7 and am having trouble with it
Bought a new PC with windows 7 and am having trouble with it reading USB thumb drives. I have one drive (a lexar 32 GB) that works fine but my other five or 6 won't open, automatically or show up when… read more
Steve
Steve
Consultant
Bachelor
69 satisfied customers
I have a wireless logitech mouse that stopped working on my
I have a wireless logitech mouse that stopped working on my pc laptop. I tried it on my mac laptop and it worked, but it still won't work on the pc that it used to work on. I tried updating drivers an… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
I had to have my operating system reinstalled. The clerk asked
I had to have my operating system reinstalled. The clerk asked me if I had things backed up~~I was thinking pictures, files, etc.~~but now I can't get anything I have stored back up. When I plug it in… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I have a simpletech 500GB drive that has been working fine
I have a simpletech 500GB drive that has been working fine until I accidently turned it off while computer was recognizing it . Now the computer will not recognize it. It will still recognize thumb dr… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
When I turn my HP NC4010 laptop on it says Non-system disk
When I turn my HP NC4010 laptop on it says Non-system disk or disk error replace and strike any key when ready… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
I have an Acer Aspire 7720-6569. Will not power up. When
I have an Acer Aspire 7720-6569. Will not power up. When I push the start button the screen flickers blue for about 3 seconds then the screen is black and the light goes out on the power button. The u… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
I just bought a PNY Attache 8GB USB 2.0 flash drive. I plug
I just bought a PNY Attache 8GB USB 2.0 flash drive. I plug it into my PC's USB 2.0 slot & get no response on the PC. None of my PCs respond. I have a Win Vista and Win 2000 PC and an Win XP laptop… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
MY USB DRIVE DOES ABSOLUTLY NOTHING. IF I GO IN MY COMPUTER
MY USB DRIVE DOES ABSOLUTLY NOTHING. IF I GO IN MY COMPUTER AND CLICK ON REMOVABLE DISK (K) IT TELLS ME TO INSERT A DISK INTO DRIVE K. i HAVE PICTURES ON THE THUMB DRIVE I CANNOT BRING UP AND I BOUGHT… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x