Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need to find my Microsoft account number, please help me…

Customer Question
I need to find...

I need to find my Microsoft account number, please help me do so

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

I'm sorry, but I don't know. Could I answer some questions so you will know I'm who I say I am?

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

My old computer died. Just got a new desk top and trying to figure ouw it works.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Dell, windows ... I don't know operating system but it is an all-in-one desk top.

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

The new computer still has a Lenova screen saver on it (my old computer) and I can't make it disappear. Have appointment later today at Best Buy to see if Geek Squad can help.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

User names and passwords, I have forgotten most of them and I'm hoping Geek Squad can help me with that too. Do you think they can? .

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 7 minutes by:
3/8/2018
Tech Support Specialist: Michael T,
 replied 4 months ago
Michael T
Category: Computer
Satisfied Customers: 2,628
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Hope you are well today, Would you like me to save you time and money and login remotely to fix ANY issues you are having?

Ask Your Own Computer Question
Tech Support Specialist: Michael T,
 replied 4 months ago

I can help you fix anything that you are having issues with right there on the screen as you watch...

Just tell me what you would like to change or fix and I can do it and you dont have to leave your house :-)

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My hard drive died and Microsoft Office 2016 was installed.
My hard drive died and Microsoft Office 2016 was installed. It has Yahoo for email which I really dislike!!! I have had Outlook 2010 for years and would like to install that. I wonder how different to… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
The hard drive on my 3 tear old desktop went bad. I had to
The hard drive on my 3 tear old desktop went bad. I had to buy a new desktop. The Geek Squad said that my hard drive couldn't handle all the windows 10 and updates. Can the Geek Squad copy the Home Of… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I need information on how to contact customer service due to
Hello, I need information on how to contact customer service due to my lap top dying after only 1 yr. … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I visitedthe geeksquad at Sarasota today with a problem and
I visitedthe geeksquad at Sarasota today with a problem and they recommended that I contact you … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I just purchased new desk top. Geek Squad at Best Buy was
I just purchased new desk top. Geek Squad at Best Buy was suppose to transfer all programs and files. I can't open anything. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I bought a new laptop with data transfer by geeks quad in
I bought a new laptop with data transfer by geeks quad in Best Buy. I ask them to put my files in dropbox so the I can transfer them to my new desk top . They did and I followed the directions but I t… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Yesterday, I picked up my HP Desktop PC from Best Buy/Geek
Yesterday, I picked up my HP Desktop PC from Best Buy/Geek Squad. During the two days, the transferred all of my files from my old desktop --after the Tower to the new one that I purchased --s more Sl… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I can't access internet. Get the message that I have been
I can't access internet. Get the message that I have been infected by a virus and have to call a number - obviously a scam. Called Comcast and they suggested taking to Best Buy (geek squad) any help? … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I had a geeksquad member come out yesterday to my house;
Hello, I had a geeksquad member come out yesterday to my house; cleaned up my computer, cleared a bad protection system; said I need a better one like webroot; now my computer doesn't have any protect… read more
Cris
Cris
60 satisfied customers
L have recently been compromised and would like to have my
l have recently been compromised and would like to have my computer checked for viruses and malware. My protection plan id is(###) ###-#### … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I would like to purchase the 24/7 support and have my
i would like to purchase the 24/7 support and have my computer tuned. can i do this directly with geek, squad or do i need to go through the best buy site … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Geek Squad appointment today. Can I get the Tech to
I have a Geek Squad appointment today. Can I get the Tech to come earlier than my initial request? My name is********** Jacksonvlle, FL 32218 … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I NEED TO MAKE AN APPOINTMENT TO HAVE A MEMBER OF THE GEEK
I NEED TO MAKE AN APPOINTMENT TO HAVE A MEMBER OF THE GEEK SQUAD COME TO OUR HOUSE TO WORK ON DESK TOP COMPUTER AND PRINTER. PRINTER WILL NOT PRINT, COMPUTER WILL NOT PLAY A CD. WE ALSO HAVE TWO LAP T… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Using windows 7 on Dell desktop. After scanning and editing
Using windows 7 on Dell desktop. After scanning and editing photos in the Windows Live Photo Gallery, I complete my changes, exit the page, receive the message that my changes have been "automatically… read more
abhi_iitian
abhi_iitian
Bachelor's Degree
1,543 satisfied customers
I got a Samsung Blue-ray and the tech at the pick up desk said
I got a Samsung Blue-ray and the tech at the pick up desk said it was an easy install. Wrong, at least for me. How much would it cost for a Geek Squad Tech. to do a home installation. I did buy the Ge… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I installed Windows 7 on my computer after receiving it for
I installed Windows 7 on my computer after receiving it for a Christmas gift. Everything works fine except I'm having issues with my monitor. My system shows shows a genereic VGA Monitor and I have a … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Last month I purchased a new HP desktop PC (model #HPE-112y)
Last month I purchased a new HP desktop PC (model #HPE-112y) from BestBuy. I took my old Hp pc(model #a1530n) to their Geek squad and requested they transfer the information from my old (working) pc t… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
After using my desktop Dell and wireless printer (Lexmark)
After using my desktop Dell and wireless printer (Lexmark) sucessfully for months, I began to get a spooler error: encountered a problem, later: spooler not running. Lexmark techies said it was the co… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x