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My windows 8.1 keeps asking me to activate it. this computer…

Customer Question
My windows 8.1 keeps...

My windows 8.1 keeps asking me to activate it. this computer is several years old and came with windows installed on the dell computer. I ran a program to obtain the product key, but it doesn't recognize it.

Technician's Assistant: What device or product does this involve?

A dell computer

Technician's Assistant: What Dell model do you have?

Good question

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

At least a month I don't normally use this computer. I have tried to activate it by typing the product code in to activate it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

Submitted: 5 months ago.Category: Computer
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 11 minutes by:
3/8/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,044
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 5 months ago
is there anything you can help me with to get this windows 8.1 activated
Customer reply replied 5 months ago
will i be charged the $39 since you cant connect
Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago

are you logged in?

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Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago

we can't remote in if you can't login to the pc

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