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How can i recover my facebook acct. My comp. crashed 2 days…

Customer Question
How can i recover...

How can i recover my facebook acct.

Technician's Assistant: When did you last update Facebook?

My comp. crashed 2 days ago took it to comp .repair they restored to day 1wiped everything out

Technician's Assistant: What have you tried so far with your Facebook?

Tryed to open another another acct

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I opened a acct under another name but i have lost all games and progress in the games

Submitted: 1 month ago.Category: Computer
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Answered in 1 minute by:
3/8/2018
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 44,600
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last access your account?

Please let me know

Thank you

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Customer reply replied 1 month ago
2DAYS AGO
Customer reply replied 1 month ago
NO TY
Customer reply replied 1 month ago
HOW ARE YOU GOING TO GET MY ACCT BACK
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

What is the message you now get when you try to sign in?

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Customer reply replied 1 month ago
NO TY I DONT WANT TO
Customer reply replied 1 month ago
I TRYED TO OPEN MY ACCT THEY WONT ACCEPT MY LAST NAME I OPED ANOTHER UNDER ANOTHER NAME
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Which program do you use to access Facebook with?

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Customer reply replied 1 month ago
I USE GOOGLE CHROME IF THATS WHAT YOU MEAN
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Thanks

Click on the down arrow top right in Facebook, then click on Log out

Then make sure you sign in with the correct account.

It should then get you into the account

Let me know how you go please

Thank you

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Customer reply replied 1 month ago
OK ILL TRY NOT TO COMPUTER SAVEY
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

It is ok, let me know how you go please

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Customer reply replied 1 month ago
IT SAID I CANT CHANGE MY NAME FOR 60 DAYS
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Ok, you are now though in the right account you just need to wait 60 days in order to change your name, this you cannot bypass.

But in 60 days you can change this again

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Customer reply replied 1 month ago
BUT WHAT DO I DO ABOUT all the ranks and other things i got all these years
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

If you did the instructions I gave you, they will then be available.

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Customer reply replied 1 month ago
i did click on the arrow i dont know what else to do im losing all progress if i cant getmy acct back they are taking me to new start not to where im at
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Ok, you need to do all the instructions I gave you...

I will repeat them

Click on the down arrow top right in Facebook, then click on Log out

Then make sure you sign in with the correct account.

It should then get you into the account

Let me know how you go please

Thank you

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Customer reply replied 1 month ago
ok ill try
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

thanks

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Customer reply replied 1 month ago
i did every thing you said will not accept my last name
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

What was the exact message you get?

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Customer reply replied 1 month ago
must use mane people call me in everyday life
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Ok... you are still not doing the instructions I have been giving.

Can I connect and do this for you?

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Customer reply replied 1 month ago
im on ss cant afford
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

I have made it $9 for you, as low as possible.

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Customer reply replied 1 month ago
can you help me or not
Customer reply replied 1 month ago
no can do
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

yes, if you do the instructions correctly that I keep sending you

Please understand, I keep repeating instructions but you are doing something else completely different to the instructions I give you

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Customer reply replied 1 month ago
no i did what you said go to facebook click on arrow right top log out filled a new app. to new acct still wont accept
Customer reply replied 1 month ago
what did i do wrong?????
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

You do not make a new account... you sign into your correct account

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Customer reply replied 1 month ago
i tryed but i told you i opened another acct. under another name that the one they take me to
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

You delete the email address there and then put in the original accounts address

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Customer reply replied 1 month ago
ok ill give it another try
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

thanks

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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 44,600
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Experience: Over 20 years of consulting to the IT industry

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