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I want to install Norton Antivirus but I need to upgrade my…

I want to install...

I want to install Norton Antivirus but I need to upgrade my operated System

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Window vista Home Premium But I do not what Service Pack

Technician's Assistant: When did you last update your AntiVirus?

I was using Avast but I don not remember

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I was Trying to update Window Vista But to slow

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Answered in 3 minutes by:
3/8/2018
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 980
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Have you purchased windows 10 license ?

Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 980
Experience: Product Developer at Computer Science Corporation
Verified
Bhavik Joshi and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
no sir

Please tell me your phone number I will call you.

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Customer reply replied 4 months ago
Excuseme but My english is not good.I can write but I have problems to listen

Requirements:-

Required Processor

1 GHz processor or faster

Required Memory

1 GB RAM for 32-bit; 2 GB for 64-bit

Required Hard Disk Space

Up to 20 GB available hard disk space

Required video card

800 x 600 screen resolution or higher. DirectX® 9 graphics processor with WDDM driver

Required connectivity

Internet access (fees may apply)

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Its okay, We can give it a try.

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Customer reply replied 4 months ago
How much is the is the fees

Please use below link to download a software on windows 10 laptop , Once done double click on it to run so that I can see your screen :-

http://www.justanswer.com/remotedesktop/join.aspx?Session=294bc15a-052a-41e3-9157-615b95facd69

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Customer reply replied 4 months ago
Excuseme, but my computer is not a Laptop

I am not sure about the exact fees, You can check it inside my account options.

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Okay, I am sorry, You can use the same link on your vista comuter as well.

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Customer reply replied 4 months ago
where can i see it?

At the top of your page, You should see that option.

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Generally for remote screen sharing it is $39.

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Customer reply replied 4 months ago
I could not find it

can we have quick call once ?

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Customer reply replied 4 months ago
I want to know what is the work are you going to do in my computer?
Customer reply replied 4 months ago
The job

I will first check if your computer meets minimum requirement to upgrade to windows 10 ad if so I will let you know the exact steps which you need to follow to upgrade it to windows 10

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Customer reply replied 4 months ago
if every thing is ok you are going to install window 10 in my computer?

No, I can not remotely install it on your computer as your computer will be shutdown during this process but I will help you in creating a DVD of it.

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Customer reply replied 4 months ago
How is that?

I am sorry I did not get you.

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I have to go right now, Can we continue sometime later ?

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Customer reply replied 4 months ago
What is to create a DVD

Here are the steps :-

https://www.microsoft.com/en-in/software-download/windows10

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Customer reply replied 4 months ago
Sir, but you need to see my computer first

yes for that you need to download a software using below link , Once done double click on it to run so that I can see your screen :-

http://www.justanswer.com/remotedesktop/join.aspx?Session=294bc15a-052a-41e3-9157-615b95facd69

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Customer reply replied 4 months ago
ok

I have been waiting for you to connect.

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Waiting for you to connec. Let me know if you face any problem in it.

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Are you still there ?

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Customer reply replied 4 months ago
sir, I am surry but I am not agree for todo it, I am surry
Customer reply replied 4 months ago
I am not ready to do it because is very difficult for me
Ok sir
Ask Your Own Computer Question
I could make things easier by calling you but it's okay. No problem.
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Customer reply replied 4 months ago
I want to know if I am going to to get back the refund
you can .
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I will raise a request on your behalf for refund.
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Customer reply replied 4 months ago
What do I have to do?
I will raise it on your behalf . This question will be closed then.
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Customer reply replied 4 months ago
ok, but when I am gong to receive the refund?
Customer reply replied 4 months ago
hello
You can go to below site :- http://ww2.justanswer.com/help
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call customer service for refund.Thanks !!
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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 980
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Experience: Product Developer at Computer Science Corporation

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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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