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New email address, residence address and ISP. Cannot login.

Customer Question
New email address, residence...

New email address, residence address and ISP. Cannot login. Would like to re-establish my account.

Technician's Assistant: Are you logged into your email account on any other devices?

Laptop computer. I log into Yahoo for my email (**********). Former email was ********.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Former phone number was *********** (landline with Time-Warner). Address was ********., **********. Can be reached at ************* (Mobile)

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Genera lidea of my former password, but not sure. Had two credit cards on file with Paypal.

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/8/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 944
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing problem with your computing device.
I will be the expert in assisting with the issue you are having.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

which email service you are unable to login?

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Customer reply replied 4 months ago
unable to login to Paypal. Moved. new ISP (Verizon) new phone number. Long time since I used Paypal, but still have the account.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

which web browser you are using and do you get any error when you try to login to paypal?

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Customer reply replied 4 months ago
The last response I sent you during our initial chat was to CANCEL my account. There will be NO additional charges to my bank.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

having trouble loggin in to your email account?

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Customer reply replied 4 months ago
I never subscribed to your service and, in fact, advised you to cancel any further activity at the end of our initial chat. Do not contact me or my bank any further.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi

Do you still need assistance here?

Thanks

Kris

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