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I need to change file association from internet explorer to…

I need to change...

I need to change file association from internet explorer to the default type which are SC4LOT and SC4BAT type

Technician's Assistant: When did you last update Internet Explorer?

Never that I know of, have to refresh the web page all the time

Technician's Assistant: What have you tried so far with your Internet Explorer?

Don't know how tried to open the file in the view downloads - internet explorer and all it does is flash and not open the file tried to save the file and I goes to MY PC/Downloads and it is the same file I couldn't open

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

Doe's it cost anything to talk to a Tech?

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Answered in 14 minutes by:
3/8/2018
Sergil Cave
Sergil Cave, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your case. To change the default type from Internet Explorer, you have to right click on the file in question and choose the Open With... option. Once you choose that then it should give you the option to Choose another App or Program. So I am telling you the right thing, what version of Windows do you have? Windows 7, Windows 8, Windows 10, you can find out the version by performing the following steps:

1. Hold down the Windows Key + R on your keyboard (Windows Key is a key with the Windows Logo on it)

2. Type in the following with the run window comes up ---> winver

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Customer reply replied 4 months ago
Windows 10 version 1709 (build 16299.248)

Okay great. Right click on the files in question and choose Open With...

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Customer reply replied 4 months ago
sorry I don't have the money for that right now
Customer reply replied 4 months ago
I don't really trust anyone to remote connect to my computer

That is fine we dont need to remote connect into your computer...that is just the system automatically asking you to remote in you can go ahead and reject the offer.

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Were you able to find the file in question, right click on it and choose Open With...?

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Customer reply replied 4 months ago
how do I reject the offer?

There should be an option, what is it telling you?

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Customer reply replied 4 months ago
I have tried to change the open with option and there isn't an app I want to try. did it once before and had a nightmare getting the assoc. set back to default.

A better question to ask you would be what application do you want these files to be associated with? I did some research and they seem to be associated with the Sim City game but that could be wrong.

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Customer reply replied 4 months ago
it wants me to update my payment info. don't want to do that I'll pay the $5 no problem but didn't want the co to be able to take money from my credit card

It says payment failure in the status.

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Customer reply replied 4 months ago
the file's are from the SC 4 game there are LOT and BAT file that work in MOD's. Yes that is the error message I see Payment error
Customer reply replied 4 months ago
if the LOT and BAT file's aren't readable the Mod will show missing items for the MOD's they go with
Customer reply replied 4 months ago
is there any way to remove the file assoc of Internet Explorer and set for me to choose a file assoc.
Customer reply replied 4 months ago
that is how the other type of file's a MOD uses is set to choose an app.

Yes there is, you have to right click on each of those particular files and choose Open With > . After you choose Open With > you will click on "Choose Another App", it will ask you "How do you want to Open This File?" and you will choose More Apps. From there you will scroll all the way down where you will see "Look for Another App on this PC", click on that and then it will bring you to your Windows Explorer Window and into the Program Files folder where you can look for the SC 4 folder and the executable for it.

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Customer reply replied 4 months ago
ok going to try i brb

Okay

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Customer reply replied 4 months ago
there isn't a program folder in the windows explorer window

What folder do you see?

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Customer reply replied 4 months ago
there are several but in the windows there are defender, mail, media player, multimedia platform, nt, photo viewer, portable devices, security, apps, powershell acouple of these are hidden folder and I can't access them

Okay, do you see something on the left hand side of the window called Local Disk C: ?

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It should be towards the bottom on the left hand side of that windows explorer window.

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Customer reply replied 4 months ago
no when I choose select look for another app on this app it opens a IE open with window with a file list and there is no C drive listed anywhere in that window. Do I need to ope the C drive

Yes you will need to open the C Drive and once you open that up, you will look for a folder called Program Files or something similar.

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Customer reply replied 4 months ago
I know where that is and I have it opened now

Do you see a folder called Sim City or Maxis?

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Customer reply replied 4 months ago
it is in the program folder (x86) and I have it opened it was in the folder GOG> games> SC4 Deluxe
Customer reply replied 4 months ago
I have the SC 4 folder opened

Okay great! Do you see any executables or .exe file's in that folder?

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Or do you see something that says SimCity4.exe or something similar or SC4TOOL?

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Customer reply replied 4 months ago
the only files i found was in the app folder one is SC4.exe.backup and one file if selected will start the game but it is listed as (SC 4) icon> SimCity 4

Okay so you are in the SC4 Deluxe folder and dont see any .exe files? It looks like the executable file is the .backup file. Are you able to right click on that file, choose rename and remove the .backup extension from it?

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Customer reply replied 4 months ago
ok I saved the the SinCity 4 .exe.backup file to my desktop renamed the file it now says SimCity 4.exe i also got a message that says the file name the file might become unstable Are you sure you want to change it? haven't changed it yet
Customer reply replied 4 months ago
should have been SimCity 4 not Sin. n is to close to the m lol

lol yeah it would have been a lot easier to find...Okay since you got the warning, I wouldnt change it just yet. Here is what you can do:

1. Where it says Type here to search on the bottom of your screen near the windows logo--> type in the following --> Sim City and then press enter.

2. Right click on the results that you get and click on Open File Location

This should show you where the Sim City executable is located.

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Customer reply replied 4 months ago
i typed Sim City in the search and the results I got was no items match your search. i got the game from a web site called GOG and did a digital download of the game from there web site.
Customer reply replied 4 months ago
the file i renamed still show up in the app folder

Ah okay, what if you type GOG instead of Sim City in the search?

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Customer reply replied 4 months ago
i get this result from the search, goggame-1207664593.dll, c:\program files\GOG Galaxy\Games\SimCity...... type Application Extension

Okay see if you can follow the Open With... steps that I provided and see if you can find an executable in that folder.

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I am going to have to sign off for tonight but I will be available tomorrow morning. Let me know how that goes and we can continue this then. If you cant wait until then, I can just opt out and let another engineer take over this case.

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Customer reply replied 4 months ago
ok, I checked and it shows all the open with as when I tried to change the IE file and looked in the Open with window nothin new

You have to follow these instructions to get past that:

Yes there is, you have to right click on each of those particular files and choose Open With > . After you choose Open With > you will click on "Choose Another App", it will ask you "How do you want to Open This File?" and you will choose More Apps. From there you will scroll all the way down where you will see "Look for Another App on this PC", click on that and then it will bring you to your Windows Explorer Window and into the Program Files folder where you can look for the SC 4 folder and the executable for it.

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Within the Program Files folder look for the GOG Galaxy folder

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If you still have issues, please let me know and I continue helping you tomorrow morning.

Sergil Cave
Sergil Cave, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified
Sergil Cave and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
i can find GOG Galaxy but its in the program file (x86) folder
Customer reply replied 4 months ago
ok will do that. Thank you for the help tonight it is much appricated.
Customer reply replied 4 months ago
Good night Sergil

Good Morning/Afternoon over there. Thank you for the rating. How did it go last night as far as finding that GOG Galaxy folder?

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Sergil Cave, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 18
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Experience: Cyber-Security Administrator at Chesapeake Utilities

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