Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I had some groups hacking my lap top. I couldn't get my real…

Customer Question
I had some groups...

I had some groups hacking my lap top. I couldn't get my real estate programs to open. I called the number on the computer to resolution. Since they had access to my computer, what do I do now?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Trying to find what HP laptop I have. Its only a mo. old

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Its a HP Envy360

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I still keep getting all these pop ups o n it and am worried they've taken some of my info from my back acc.

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/8/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing problem with your computing device.
I will be the expert in assisting with the issue you are having.
can you explain me a bit more about this

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
When I send a message to my husband's e-mail it goes
When I send a message to my husband's e-mail it goes directly into my trash bin and doesn't get sent. The last time something like this happened my gmail account was hacked. Please help me with this i… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I lost completely my yahoo account, my ID and password, I
I lost completely my yahoo account, my ID and password, I need to recover my yahoo account … read more
Cris
Cris
60 satisfied customers
Get ready. Thought everything was ok since I'm retired (67)
Ok, get ready. Thought everything was ok since I'm retired (67) and haven't really worked at home for about 10 years doing medical transcription. Of course, that was on a PC, not a laptop I have now. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Real estate agent we have been hacked along with her. now we
real estate agent we have been hacked along with her. now we cannot login to Yahoo emails. I am not real good at all this so am having problems solving it . my ph no is 07 40360087 Jenn … read more
Cris
Cris
60 satisfied customers
In 2010, i was hacked and gave up trying to get my account
Hi, in 2010, i was hacked and gave up trying to get my account accessed again. My email address was***@******.*** My name is ***** ***** Zumbe. How do i get back in and find my old emails??? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I'm worried my computer might have just gotten hacked; My
I'm worried my computer might have just gotten hacked; My sbcglobal email went down today, and I googled a support number (###) ###-#### ***** was shocked they picked up immediately, but then they ask… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I am 76 years old and bought Microsoft Publisher which I had
I am 76 years old and bought Microsoft Publisher which I had used very happily in my last job at Fisk & Nagle First National Real Estate (it later became First Choice Real Estate) with a new computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
i dont have credit card i got ripped of two hundred dollars
i dont have credit card i got ripped of two hundred dollars from fake company that said they could help. i had to buy 2 laptops in 6 months. ive had to spend 200 mre on del software to help.somebody k… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I need to purchase a new computer. I currently have a Mac.
I need to purchase a new computer. I currently have a Mac. I know very little about computers, and need to purchase some kind of support help when I buy the computer. Do you offer a program for comput… read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
Downloaded my outlook email address book to my new HP computer
Downloaded my outlook email address book to my new HP computer that has windows 7. For 2 months I used all contacts. There were 15 groups in the contacts, now all groups are empty and they state they … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I originally signed up last year under my old e-mail address.
I originally signed up last year under my old e-mail address. I renewed it this year. I keep getting warning messages that I need to renew me my sub. After speaking with a rep,, (he referred me to thi… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
my sisters child did something to my lap top screen and now
my sisters child did something to my lap top screen and now in order to be able to read the entire contents on the screen i have to slide the bar at the bottom of the screen back and forth in order to… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
i opened anew facebook acc. by mistake and have aparently deleted
i opened anew facebook acc. by mistake and have aparently deleted my old one i don't know how this happened but i have lost all contacts friends etc, they both have the same email and password… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My Dell Laptop does not recognize my HP printer since I was
My Dell Laptop does not recognize my HP printer since I was connected to a network of computers at a real estate office. No problems using the two together before that.… read more
Art Preusser
Art Preusser
Vocational, Technical or Trade Scho
83 satisfied customers
I have a Dell 1011 10 mini. The display of my applications
I have a Dell 1011 10" mini. The display of my applications (such as Visual Studio) will not be displayed within the area of the screen. The screen allows me to scroll partially down but it won't let … read more
sjena1982
sjena1982
Bachelor\u0027s Degree
11 satisfied customers
Is zanzzileads.com a legitimate real esate lead generation
Is zanzzileads.com a legitimate real esate lead generation site? I ask because, my computer suggests I leave the site, due to a problem with the websites security certificate.… read more
socrateaser
socrateaser
1,452 satisfied customers
I HAVE A 2600 N Laser printer............I am a real estate
I HAVE A 2600 N Laser printer............I am a real estate agent and the ink is smearing and the paper is indented some. I bought expensive paper (laser) thinking it might be the paper but it is stil… read more
Claws224
Claws224
CIO
5,160 satisfied customers
what is the difference between a pc & a Mac computer
I''ve had a pc for 11 years. I know nothing about a Mac computer. Someone told me to consider a Mac to replace my pc because they are better and have no problems like viruses,, etc. So I want to know … read more
JC Dill
JC Dill
Professional Photographer, IT Consultant
Vocational, Technical or Trade Scho
570 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x