Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have windows 7 and microsoft. I am quite sure someone

Customer Question
I have windows 7...

I have windows 7 and microsoft. I am quite sure someone hacked my computer but they are still trying to get in so maybe they did not succceed. I am interested in Microsoft security and update

Technician's Assistant: What device or product does this involve?

PC only but good quality--I was told replacemenr would be $700-$800. Laptop

Technician's Assistant: What's the brand/model of your laptop?

Think Lenova

Technician's Assistant: What have you tried so far with your Lenovo? Have you installed any updates recently?

No updates--I purchased two security services from AOL

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/8/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing problem with your computing device.
I will be the expert in assisting with the issue you are having.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

you want help in getting Microsoft security?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Bought laptop yesterday. rang 1800 support line. Instructed
bought laptop yesterday. rang 1800 support line. Instructed to reboot. Now 2 hours and only 13% completed. Is this normal? How long should it take? … read more
Moses C
Moses C
Computer Hardware Engineer
953 satisfied customers
I went to purchase one year of office 365 for .99 and was
I went to purchase one year of office 365 for 69.99 and was told I have been hacked. Wanted over two hundred dollars to 'Fix" I just want to use my spreadsheets and documents. Can you help me with act… read more
Mr.Med
Mr.Med
1,192 satisfied customers
Got a new Canon MX922 printer/scanner. It prints, copys, and
Got a new Canon MX922 printer/scanner. It prints, copys, and is hooked up to WIFI, but will not SCAN. Microsoft tells me that I must uninstall Norton 360 and/or Macafee completely and go to the Micros… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I spoke to someone earlier today. On 5/1 our computer was
I spoke to someone earlier today. On 5/1 our computer was completely disabled with an 800 number to call . When we called the person said they were Microsoft and charged us $200 to remove the virus th… read more
Cris
Cris
60 satisfied customers
I can't get into the Internet via my aol account; also
I can't get into the Internet via my aol account; also system won't accept my new reset password. Please give me an 800 number for customer service. … read more
Sina Serati
Sina Serati
Bachelor\u0027s Degree
12 satisfied customers
I just had telephone message from mi crosoft saying someone
I just had telephone message from mi crosoft saying someone was tryhihng to compromise security and srteal personal info. told me to call but I couldn't get to pen fast eolugh to get phone number. Can… read more
Bryan
Bryan
IT Consultant
10,911 satisfied customers
Just purchased two Lenova Thinkpads. E550 Onboard HD 5500
Hello, Just purchased two Lenova Thinkpads. E550 Onboard HD 5500 Graphics with a dedicated Radeon Card. Cannot switch to the AMD GPU. Any ideas? No beta drivers installed. Straigt out of the box. Upda… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I am having problems syncing my new lenova x315 to my
I am having problems syncing my new lenova x315 to my samsung sync master 910mp monitor. My other laptops work with the monitor but I am not sure why the desktop that I just purchased does not. Any ad… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
A telephone hacker called yesterday and he told me he was a
A telephone hacker called yesterday and he told me he was a Microsoft engineer. I asked him to prove it and he couldn't. I also asked him how he'd got my telephone number and he gave a plausible answe… read more
lordnomi
lordnomi
IT Manager
Master's Degree
273 satisfied customers
Currently running Windows 7 Professional-- trying to upgrade
Currently running Windows 7 Professional-- trying to upgrade to Ultimate. I entered the PRODUCT KEY and am told it is invalic. I entered the key correctly… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Received an email from AOL advising me my password XXXXX been
Received an email from AOL advising me my password XXXXX been reset. I did not request this change. The email told me to go to myaccount.aol.com if I did not make this change. Have to enter password X… read more
Thomas
Thomas
IT Specialist
Vocational, Technical or Trade Scho
523 satisfied customers
Dear Sir, Madam, it seems my aol account has been hacked is
Dear Sir, Madam, it seems my aol account has been hacked is it possible to change my user name account details ? as this concerns payment issues. . I look forward to hearing from you in the very near … read more
Travis B.
Travis B.
Computer Technician
High School or GED
51 satisfied customers
Hi, I have had a free email account with AOL for many years
Hi, I have had a free email account with AOL for many years now, 3 days ago I was unable to access through my logon. Username/Password XXXXX through the help tips clearing cache etc. and tried to rese… read more
Mr. Clark
Mr. Clark
IT Director
Bachelor\u0027s Degree
75 satisfied customers
In my last question, I asked what to do about someone reading
In my last question, I asked what to do about someone reading my e-mail while I am away. I am not in a position to change the security question. I was told that there must be a keylogger on my compute… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am seeing email that look as if they were sent from my computer,
I am seeing email that look as if they were sent from my computer, at times when my computer was not even turn on. AOL show the email in my sent folder. I assume someone hacked AOL. Tried to change my… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Topic Identity Theft Someone posted a scam to CraigsList
Topic: Identity Theft Someone posted a scam to CraigsList for a house for rent, using my home address as bait, and an aol address with my name in it ([email protected]). Can this person be identified a… read more
James Carter
James Carter
Master's Degree
534 satisfied customers
My daughter thinks someone has my AOL password XXXXX I get
My daughter thinks someone has my AOL password XXXXX I get lots of messages that say "your email could not be delivered" for emails I never sent. She told me to change my password. When I tried, AOL a… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
Good afternoon, I would really appreciate your help to be
Good afternoon, I would really appreciate your help to be able to reuse my [email protected] The password XXXXX I have used for 3 years no longer works (ASTLE0402). There is not another e mail ad… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x