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My computer has a virus

my computer has a virus
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Answered in 2 minutes by:
3/8/2018
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,120
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know the details of your problem. How you know the system is infected with a virus?
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Customer reply replied 5 months ago
it shows an alert says I have a virus
Is it showing a phone number to call? Can you please give the exact message?
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,120
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
Jins M. N. and 87 other Computer Specialists are ready to help you
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Customer reply replied 5 months ago
it does but I never wrote it down and cant remember the exact message
Customer reply replied 5 months ago
can you do the remote
Sergil Cave
Sergil Cave, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your case. Do you still need assistance?

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Customer reply replied 5 months ago
I like to have the remoteassistance

I can accommodate that. I will set up a remote session now, please hold on for a few seconds here while I get that setup.

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Please open a browser and go to the following URL --> http://www.justanswer.com/remotedesktop/join.aspx?Session=7c141d0f-e1fc-45af-8ea1-179d7cb1424d&Type=Java

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This should take you into the remote session

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Do you need further assistance getting to that page?

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Hello, are you still there?

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Customer reply replied 5 months ago
but I need help getting to that page

Oh okay, I will turn it into a clickable link to make it easier for you to access --> http://www.justanswer.com/remotedesktop/join.aspx?Session=7c141d0f-e1fc-45af-8ea1-179d7cb1424d&Type=Java

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You just need to click on that link above

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Are you able to click on that link?

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I have to sign off for tonight but I will keep this case open and we can try to do a remote session tomorrow morning if necessary.

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Good Night.

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Customer reply replied 5 months ago
it was late last night and I couldn't answer am I still able to get my computer fixed. you took 69.00 out of my account
Customer reply replied 5 months ago
correction 63.00
Customer reply replied 5 months ago
when will you get started or just give me my 39.00 back into my account
Customer reply replied 5 months ago
tired of waiting would you put my 39.00 back into my account NOW please and give me an answer

I am online right now, I didnt see your responses. Let me setup another session now.

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Hello are you there?

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Sir we have been trying to reach you but you are not responding. It is unfair to ask us for a refund when you are not responding to our inquiries.

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I have been trying to start a remote session with you since 9:55 PM and you have yet to join the session I created for you. I am really trying hard to reach you but you are not making it easy.

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I have even made it easier for you by just clicking on the link but you haven't communicated clearly with me about whether it worked or not. I would like to help you but you are not making it easy.

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Michael T
Category: Computer
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

Please let me know if you would still like a remote session.

I have different remote software that is easier to connect to.

Let me know. Thanks, Mike

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Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,120
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