Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just got and e-mail from Pay Pal that my account had be…

Customer Question
I just got and...

I just got and e-mail from Pay Pal that my account had be charged 372.00 in Easter Island. My email is *****@******.***)I I wrote a long e-ail to them and it was not able to be sent.I explained that i hardly ever you my pay pal account, mostly just my credit card. I would like to know what I should as I am not technically savy at the age of 80. Help.

Technician's Assistant: When did you last update PayPal?

I don't think I have ever updated it- by son signed me up, but as far as I know I haven't used it- I always just use my credit card VISA from USbank

Technician's Assistant: What have you tried so far with your PayPal?

Nothing

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I can think of

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 14 hours by:
3/8/2018
Tech Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 209
Experience: Network Engineer
Verified

Hello,

My name is ***** ***** I am happy to assist. I am sorry to hear about this issue with Paypal. What I would recommend doing first is filing a dispute claim through PayPal directly. This is the best way to get this started with them. To start a claim you need to:

  1. Log in to your PayPal account. (Https://www.paypal.com)
  2. Open a dispute in the Resolution Center within 180 calendar days of your purchase.
  3. Click “Dispute a Transaction.”
  4. Select item dispute.

You can also verify if the money left your account here. You should see the transaction showing up on the paypal dashboard it if truly left your account. Sometimes you will receive emails that look like they come from Paypal, but they are actually just spam emails themselves.

If the payment truly went through, I would also call your bank, if you have your bank account linked to Paypal, and let them know the issue. They should be able to freeze those charges as well to stop the transaction, and any future ones.

If you feel more comfortable calling Paypal directly, their phone number is: 1(###) ###-####/p>

Please let me know if I can be of more assistance to you. Good Luck with this.

If this helped, please rate me 5 stars!

Thanks,
Jamie

Ask Your Own Computer Question
Tech Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago

Hello, did you need any further assistance with this? Let me know if you do.

Thanks,
Jamie

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jamie Macko Your Own Question
Jamie Macko
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 209
209 Satisfied Customers
Experience: Network Engineer

Jamie Macko is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need help in identifying Pay Pal where I believe I paid a
I need help in identifying Pay Pal where I believe I paid a scam of approximately $430 either yesterday or the day before. It is the only time I have ever used Pay Pal and seek a telephone number of t… read more
Ben Alonzo
Ben Alonzo
Science Professor/Computer Scientist
Master\u0027s Degree
I was using my visa bank account when I started buying items
Hello I was using my visa bank account when I started buying items from wish mail order after I found out I took that card off my pay pal account and off bank account but the bank has double charged m… read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
I need to change both my phone number and change how I pay,
I need to change both my phone number and change how I pay, from Visa to Pay Pal … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I need to change my card attached to Pay pal account. NAB
I need to change my card attached to Pay pal account. NAB has cancelled all AMEX cards so I need to attach visa card as my card to use, … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I received an e-mail that my debit card has expired. I have
I received an e-mail that my debit card has expired. I have been trying for three days to change my number. I even changed my password. You won't let me give you the new information. If you can't help… read more
Mr.Med
Mr.Med
1,188 satisfied customers
I forgot my password and I want to update my credit card
I forgot my password ***** I want to update my credit card info--change to a new visa card … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a scam on an e-mail says crge of $159.97. gives rect
I have a scam on an e-mail says crge of $159.97. gives rect ID and all and I have never used pay pal . please advise. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I'd like to know who paid my last pay pal invoice ---my Visa
I'd like to know who paid my last pay pal invoice ---my Visa credit card or my checking account? The amount was $91.52. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I have cancelled my pay pal as we use visa to buy gems but
I have cancelled my pay pal as we use visa to buy gems but when click on gems and how many I want then press continue there is no area to mark in my address therefore e an a few other players in my to… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I did not authorize pay pal to charge my visa card charge of
I did not authorize pay pal to charge my visa card for a charge of $138.00 on 7/22/15. I do not want a pay pal account. I would like you to delete any and all information you have on my account. This … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a pay pal account. The problem is my credit union Etowah
I have a pay pal account. The problem is my credit union Etowah valley credit union merged with another credit union Georgia united credit. The problem they sent me a new visa debit card with a differ… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
When I buy on E bay, I pay with my VISA card, Then why is it
When I buy on E bay, I pay with my VISA card, Then why is it that when I sell the money goes to Pay Pall? IT is my money and not Pay Pals. I have try to use Pall Pay in the passed. Of all the things I… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Paypal will not reconnize me as I am in China till June 7 can
Paypal will not reconnize me as I am in China till June 7 can I use my visa to pay my account.… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
I recently signed up on Ebay and completed the Pay Pal application.
I recently signed up on Ebay and completed the Pay Pal application. Today I received an email to the effect that my name had changed and, if not so authorized, to complete and submit an attached form.… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I want to pay for my purchases. Pay Pal keeps turing me down
I want to pay for my purchases. Pay Pal keeps turing me down I wish to pay by my Visa credit PLEASE advise or cancel my purchases ! Vernon E. Coe… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
trying to pay for items purchased on my account via credit
trying to pay for items purchased on my account via credit card, my pal pal account is pending approval for $70 on an item i sold. i need the items i won bids s… read more
Aziz
Aziz
Bachelor's Degree
74 satisfied customers
My skype account was accessed by this e-mail address Paypal
My skype account was accessed by this e-mail address: [email protected] on April 5 2010 ....... This illegal transaction has blocked my use of my skype account. I have been trying to resolve this p… read more
expresshelpline
expresshelpline
Bachelor's Degree
470 satisfied customers
Back on 7-12-09 I placed an order w/a website/store named Scrapbook
Back on 7-12-09 I placed an order w/a website/store named "Scrapbook Needs"[email protected] Pay Pal was used to accept & process my payment of $17.44. To date I have never received my order nor has the… read more
Networking101
Networking101
Network/Security Administrator
Bachelor's Degree
422 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x