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I have lost access to Windows 10 and everything. Desktop PC.

Customer Question
I have lost access...

I have lost access to Windows 10 and everything

Technician's Assistant: What device or product does this involve?

Desktop PC

Technician's Assistant: What's the brand/model of your laptop?

Velocity (clone from local shop)

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Desktop. I had problems so I tried a "fixit" prog downl;oaded from Internet

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Don't have a restore point. This computer is on my network with the "dead" one

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/7/2018
Tech Support Specialist: Sudipto, Hardware Engineer replied 4 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,117
Experience: Certificate Course In Computer Maintenance
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 4 months ago

Do you mean you cannot login to your Windows account?

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Customer reply replied 4 months ago
Cannot login to Windows. Have a blue screen - windows says PC Repair cannot fix it
Customer reply replied 4 months ago
You don't have access to my device now. How can you connect?
Tech Support Specialist: Sudipto, Hardware Engineer replied 4 months ago

Just ignore the remote support offer, as that is a general offer send to all the customers.

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Customer reply replied 4 months ago
I am ignoring it.
Tech Support Specialist: Sudipto, Hardware Engineer replied 4 months ago

Are you replying me from any other PC?

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Tech Support Specialist: Aaron B, Computer Support Specialist replied 4 months ago
Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 553
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can assist you. Do have any Windows 10 recovery media, like a DVD or USB drive? If not, does your second computer have Windows 10 installed.

You could create a Windows 10 recovery DVD or USB from another computer with Windows 10 installed. Let me know and I can assist you with the creation of that recovery media.

Thanks,

Aaron

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