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Forgot password. [email protected] Lenovo, windows 10. it…

Customer Question
Forgot password Technician's Assistant:...

Forgot password

Technician's Assistant: What device or product does this involve?

Customer:***@******.***

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenovo, windows 10. it was working yesterday

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Today only

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Maybe reset password

Submitted: 5 months ago.Category: Computer
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Answered in 5 minutes by:
3/7/2018
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 5 months ago
Harold Hanna
Harold Hanna, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you today? I will attempt to assist you with resetting your password.

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Customer reply replied 5 months ago
great.
Customer reply replied 5 months ago
tell me what to do
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 5 months ago

I am not seeing the account listed under that username. When you turn on the computer do you see the email address there? Can you verify you typed it correctly?

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Customer reply replied 5 months ago
no remote assistance.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 5 months ago

We do not need to do remote assistance, that is an automated message. Can you verify the email you typed above is correct?

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Customer reply replied 5 months ago
I see it. but the password ***** ***** and I don't remember the password. its supposed to remember it but didn't.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 5 months ago

This is where you go to reset your Windows password *****

https://account.live.com/password/reset

Do you have any other emails you may have used? You can attempt using your phone number also.

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Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 5 months ago

I attempted the one you gave above, but it did not recognize it.

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Customer reply replied 5 months ago
i tried that. did not work. i don't have a Microsoft account. i want to get into my juno account.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 5 months ago

Alright. How long have you not had access to your email account?

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Customer reply replied 5 months ago
i don't have a windows password.
Customer reply replied 5 months ago
1 day
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 5 months ago

Have you tried contacting Juno's technical support? They should be able to easily reset your password *****

1-***-***-****

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Customer reply replied 5 months ago
i tried that and it asked for my password ***** it would do anything
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 5 months ago

Alright, let me see if there is a better number, give me a moment. Did you try any of the automated attempts to recover it?

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Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 5 months ago

Are you able to get into the Juno software at all, or just not the email portion?

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