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I forgot my aopple password. How can I recover my Apple

Customer Question
I forgot my aopple...

I forgot my aopple password

Technician's Assistant: What device or product does this involve?

How can I recover my Apple password

Technician's Assistant: The Mac Technician will be able to walk you through that. When did you last change your password ***** Apple ID?

I can't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

My internet connection isnot always stable so if it takes too long I will lose connection

Submitted: 4 months ago.Category: Computer
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Answered in 30 minutes by:
3/7/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

It says that the above mentioned email address is not an Apple ID

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

Enter your trusted phone number to continue.

‎(•••) •••-••40

May I know whether you have a phone number that ends with 40?

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Customer reply replied 4 months ago
I requested a password ***** last week. Supposed to be available yes my recovery phone number is(###) ###-####
Customer reply replied 4 months ago
This is an Iphone so received texts. I need the Apple password ***** link my IPhone to my Miracle ear hearing aids to use when adjustment is needed
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

When I tried to reset your Apple ID, It says as below

Your account will be ready for recovery in 5 days.

At that time, we will send instructions to the phone number you provided.

In that case, I suggest you can reach Apple Account Security team over the phone at 1-***-***-**** /1-***-***-****. They are available from 7AM to 10PM CST 7 days a week.

IMPORTANT: When you call, you’ll reach an automated system. Just say "iTunes" and then say "Account" for Account Security. Then, say "Yes" when the system asks if you would like to be transferred to an advisor again say "Yes".

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Customer reply replied 4 months ago
Apple ID is***@******.*** remote access assistance - although a little scarey - is probably a good idea?
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

Remote access assistance isn't necessary. The only option that we have is either wait for 5 days to get the instructions or call the Apple Account Security Team support number.

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