Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I cannot unlock or unfreeze my laptop. Windows 8. IT IS A…

Customer Question
I cannot unlock or...

I cannot unlock or unfreeze my laptop. Windows 8

Technician's Assistant: What's the brand/model of your laptop?

IT IS A TOSHIBA

Technician's Assistant: What have you tried so far with your Toshiba? Have you installed any updates recently?

Yes several weeks ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I wonder if the computer is locked up because of a virus or viruses

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/7/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,084
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Hold down the power button on the laptop untill it power OFF. Wait 30 seconds. Turn it ON. When you see initial Windows logo screen, hold down the button to power it OFF. Repeat this for three times. Fourth time, let the system start. Then it will start a start-up repir. Let the repair complete and check the result.
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My Asus notebook is locked. I got the product key and
my Asus notebook is locked. I got the product key and entered it several times and it tells me it's unable to start. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Two weeks ago, our computer locked up and a message said
Two weeks ago, our computer locked up and a message said that it had viruses etc and to contact microsoft on ph(###) ###-####to rectify problem. We did this and paid, by credit card au$342.00 for two … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Locky has overwritten thousands of my files. What can I do?
Locky has overwritten thousands of my files. What can I do? I am not a big techy person. Help!… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
I have accidentally locked my mousepad several times while
I have accidentally locked my mousepad several times while using my laptop. This happens when I click on some area of the mousepad unintentionally; I would stop clicking on that area if I knew where i… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
how do i unlock my wife computer, she forgot the password XXXXX
how do i unlock my wife computer, she forgot the password XXXXX lost the cds. toshiba satellite C855D-S5106… read more
James K.
James K.
Managing Director
283 satisfied customers
I have a Toshiba Satellite L755. Recently it began showing
I have a Toshiba Satellite L755. Recently it began showing a warning that says something like the computer was running an unauthorized edition of windows. it also won't install any updates and I can't… read more
Thomas
Thomas
IT Specialist
Vocational, Technical or Trade Scho
523 satisfied customers
I am suposed to have downloaded music illegally and my Toshiba
I am suposed to have downloaded music illegally and my Toshiba laptop PC is now locked. I must pay £100 through Paysafecard (Who are they and how I pay? ), to unlock it. I suspect it is some virus tha… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
429 satisfied customers
My Toshiba keyboard is so sensitive I get pop ups the get sent
My Toshiba keyboard is so sensitive I get pop ups the get sent to differen website. It impossible to write any kind of message with0out italcs, underling an somethig opening. Is there a way to make it… read more
tbwhite2040
tbwhite2040
Computer Support Specialist
Associate Degree
896 satisfied customers
1. The fingerprint lock on my PC has stopped working. The
1. The fingerprint lock on my PC has stopped working. The message (line) that instructs me to swipe my finger simply does not appear anymore. (I use Windows 7, 64-bit.) How can I re-open the fingerpri… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
This morning my Toshiba laptop went crazy. It wont let me
This morning my Toshiba laptop went crazy. It won't let me type several letter keys although I can use the cursor to click on things. Sometimes I am able to open a saved web address in the URL bar, so… read more
Dr-Obbins
Dr-Obbins
Global Information Service Technician
10 satisfied customers
A215 toshiba wont start windows. It just try to repair by
A215 toshiba won't start windows. It just try to repair by itself but won't fix the problem… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I installed Quicken 2010 on my computer several weeks ago.
I installed Quicken 2010 on my computer several weeks ago. It was paid for o by credit card. In the meantime,my computer went bad and I had it replaced. I tried to load 2010 on the new computer but it… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Hi, I have a Toshiba Satellite model PSLB8U Satellite
Hi, I have a Toshiba Satellite model PSLB8U Satellite L305-S5903 I has many viruses and needs reloaded and once a year or so ago you guys told me to boot it pressing a "F?" key, can you tell me again … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an error pop up window on start up. It reads Error
I have an error pop up window on start up. It reads: Error the module mukewaha cannot be found on your computer. A second error pop ups with the same message but the module is named modabura. I have r… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I have a 105A Satellite Laptop. Update op system to XP professional. Acquired
I have a 105A Satellite Laptop. Update op system to XP professional. Acquired a virus that when I deleted the infected files, crashed by system. I do not have the XP install files, it will not boot in… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
I have a Toshiba M45 Satellite Laptop that continuously freezes
I have a Toshiba M45 Satellite Laptop that continuously freezes and has been running much slower. It occurs whenever I start up the computer and try to open up an application. I've had the computer fo… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I started up my laptop this morning and a virus alert came
I started up my laptop this morning and a virus alert came up. Acutally several came up. I deleted the viruses and then went to do a boot scan with avast antivirus. when the laptop came up it had "Thi… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
We tried to attach Toshiba laptop (new ) to TV also new.
We tried to attach Toshiba laptop (new ) to TV also new. It did not work, but now the arrow is locked and we cannot not move anything. How do we unlock it?… read more
Claws224
Claws224
CIO
5,160 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x