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I have a new dell inspiron running widows 10 and office 365.

Customer Question
A new machine and new...
I have a new dell inspiron running widows 10 and office 365. A new machine and new 365. I have a working outlook email service on the machine. when I try to add a new user I get an error message of unable to contact outgoing server. I did a manual install with all the right port numbers and fields populated with the charter IMAP codes I have the account properly installed on the spectrum/charter server. if one mail account works why not the new user?
Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
3/7/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,251
Experience: Over 10 years of professional experience.
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Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

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Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

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Customer reply replied 4 months ago
Charter.net
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 4 months ago
Not now thanks.
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

As far as the IMAP settings go, what values do you have entered?

The correct values are displayed below.

IMAP Server: mobile.charter.net

Port: 993

Your username will be your email address.

The Outgoing/SMTP server will be: mobile.charter.net

Port: 587

Is that what you are using?

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Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

You must enable authentication for the outgoing server. Is that enabled?

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Customer reply replied 4 months ago
Let's close this for now. I get back when I have more time to work on this issue.
Thanks
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Please, post a message on this page when you are ready continue.

Thank you

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