Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My Epson won't correctly print color anymore. I suspect

Customer Question
My Epson won't correctly...

My Epson won't correctly print color anymore. I suspect clogged print head. It prints B&W ok. Its model 2750

Technician's Assistant: What Epson model do you have?

2750

Technician's Assistant: How long has this been going on with your Epson printer?

One or two weeks.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

That happens automatically. I think within two weeks

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Color cartridges are full

Submitted: 1 month ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
3/7/2018
Tech Support Specialist: Nathan, Systems Manager replied 1 month ago
Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 29,029
Experience: Own/operate computer networking/IT company.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Computer Question
Tech Support Specialist: Nathan, Systems Manager replied 1 month ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print any better, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2015 model printer, it is well into if not past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Computer Question
Customer reply replied 1 month ago
I already performed the clean head function 3 times. No change.
Customer reply replied 1 month ago
No
Tech Support Specialist: Nathan, Systems Manager replied 1 month ago

I'm not asking you for anything else.

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

You have paid the full agreed upon fees (5 to ask your question + balance/total upon speaking with me here) noted on the payment page when posting your question for this chat support.

Please complete the cleaning, at least 2 more times.

Ask Your Own Computer Question
Tech Support Specialist: Nathan, Systems Manager replied 1 month ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Computer Question
Customer reply replied 1 month ago
I assume you are correct when you say the problem is unfixable at a reasonable cost. Thanks. No further contact needed.
Tech Support Specialist: Nathan, Systems Manager replied 1 month ago
You’re welcome
Ask Your Own Computer Question
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 29,029
29,029 Satisfied Customers
Experience: Own/operate computer networking/IT company.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I HAVE A TECHNICAL QUESTION REGARDIN EXCEL. CAN YOU HELP?
I HAVE A TECHNICAL QUESTION REGARDIN EXCEL. CAN YOU HELP? … read more
George Sibiya
George Sibiya
PhD
246 satisfied customers
I keep getting emails from myself (they say) to numerous
I keep getting emails from myself (they say) to numerous gmail addresses. What's going on? Thanks … read more
Fran
Fran
IT Consultant
Associate Degree
170 satisfied customers
No security access. Hp laptop. It is a hp640 gi / windows 10
no security access JA: What device or product does this involve? Customer: hp laptop JA: What's the model and Operating System (OS) of your HP? Customer: It is a hp640 gi / windows 10 pro JA: What hav… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My hp laptop got one of those hostage window I called the
my hp laptop got one of those hostage window I called the number and they want to sell me a security system for 100$ to 700$ to release my compiter … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
803 satisfied customers
IMY phone was destroyed I lost my contacts and photos I also
IMY phone was destroyed I lost my contacts and photos I also forgot my password … read more
Jon
Jon
Bachelors Degree
592 satisfied customers
Nothing is "going on" with my laptop as the cursor
Hi. Nothing is "going on" with my laptop as the cursor disappeared & my machine is now frozen. No matter how much I swear at it or threaten to throw it out the window, it ignores me. … read more
Cody
Cody
Computer Science
2,173 satisfied customers
I am locked out of an Apple Mac Pro I have never. I have
I am locked out of an Apple Mac Pro I have never. I have never had a password ***** it and it's asking me to enter a password ***** I can't seem to get it right and I reset my Apple ID password ***** … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
767 satisfied customers
I'm having trouble with an editing issue while building my
Hi-I'm having trouble with an editing issue while building my wix.com website. Apparently Wix doesn't have a way to reach them directly and I can't find a solution to my particular problem in their li… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
459 satisfied customers
Forgot apple user id & password. APPR: 2 MONTHS. SOMEWHAT
forgot apple user id & password JA: When did you last change your password ***** Apple ID? Customer: APPR: 2 MONTHS JA: Did you try resetting through Apple's online account reset tool? Customer: SOMEW… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
474 satisfied customers
I bought an iPhone 8 Plus from a friend that I can't get a
I bought an iPhone 8 Plus from a friend that I can't get a hold of and I used my computer to update and restore but it's saying I need his email and password ***** before I bought it I check it on a s… read more
Jon
Jon
Bachelors Degree
592 satisfied customers
I am trying to recover a powerpoint file version that I've
Hi, I am trying to recover a powerpoint file version that I've lost this morning after downloading Office 365. It seems that it had not auto saved prior to restarting? I did print off the latest versi… read more
Fran
Fran
IT Consultant
Associate Degree
170 satisfied customers
My ipad wont open up after doing updates and putting in
my ipad wont open up after doing updates and putting in finger print … read more
Jon
Jon
Bachelors Degree
592 satisfied customers
I'm on my apple iPad after not being on for almost a year
I'm on my apple iPad after not being on for almost a year now I don't remember password. It said they'd send something so I could change it. Haven't received it yet. Email is***@******.*** … read more
Jon
Jon
Bachelors Degree
592 satisfied customers
Need to change payment method on file. On my s9. Nothing.
Need to change payment method on file JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: On my s9 JA: How long has this been going on with your computer? What ha… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I'm not able to create a new account neither on my Iphone or
Hello Andy, I'm not able to create a new account neither on my Iphone or laptop, please help. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Setting message supposedly from Microsoft Thai I have a
Setting message supposedly from Microsoft Thai I have a virus and asking me to call 1-***-***-**** for asssistance. Is this legit of phishing. … read more
Mr.Med
Mr.Med
1,046 satisfied customers
When I open up my Netflix account, I get a light screen with
When I open up my Netflix account, I get a light gray screen with a darker gray square in the middle of it with a white puzzle piece in the middle of the darker gray square. How do I get to see a prog… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I get a error message when I try to play some games: Error
I get a error message when I try to play some games: … read more
Cody
Cody
Computer Science
2,173 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x