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I purchase and download turbo tax Canada and download on my…

Customer Question
I purchase and download...

I purchase and download turbo tax Canada and download on my laptop but need to bring forward 2016 tax returns from my pc to my laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Acer operating windows

Technician's Assistant: What have you tried so far with your Acer? Have you installed any updates recently?

No I done nothing since I download can I download on my PC

Submitted: 4 months ago.Category: Computer
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Answered in 2 minutes by:
3/7/2018
Tech Support Specialist: Cris, Support Specialist replied 4 months ago
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6,978
Experience: 10 years of IT experience in both business and residential.
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Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

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Customer reply replied 4 months ago
Ok
Tech Support Specialist: Cris, Support Specialist replied 4 months ago

By default, Turbo tax saves the .tax file in your Documents/My Documents folder. Can you check the PC in which you did your taxes last year for the file? Let me know if you can locate it.

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Tech Support Specialist: Cris, Support Specialist replied 4 months ago

Any luck?

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Tech Support Specialist: Cris, Support Specialist replied 4 months ago

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