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I keep getting a message that says I can't run program on my…

Hi! I keep getting...

Hi! I keep getting a message that says I can't run program on my pc

Technician's Assistant: What device or product does this involve?

I have a HP Pavilion laptop with Windows 10

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Shows its downloaded but it doesnt give me the run option

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Answered in 5 minutes by:
3/7/2018
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,172
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Which program are you trying to run?

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Customer reply replied 4 months ago
PC Matic

Thank you. Did you download it from the internet?

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Okay, it probably went to your downloads folder. Please go to Explorer (The picture of a folder on your taskbar) and then click your Downloads folder. You should see the file there. Double-click it to open it. Let me know if that works for you.

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Customer reply replied 4 months ago
okay...
Customer reply replied 4 months ago
says this app can't run on my PC...
Customer reply replied 4 months ago
says to check with software publisher to find a version for my PC

What version of PC Matic is it?

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Customer reply replied 4 months ago
PC Matic Home

Thank you. PC Matic is not currently compatible with Windows 10. You may try to install the PC Matic in compatibility mode. Follow these steps to install the drivers in compatibility mode and check if that helps.

  1. Right-click on the setup file and click on ‘properties’.

  2. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 from the drop down menu and proceed with the installation.

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Customer reply replied 4 months ago
okay let me try guess I didn't realize it wasn't for Windows 10
Customer reply replied 4 months ago
still gives me same message

Unfortunately, that means you won't be able to run that program. But now that I am looking at their website it looks like they do make a version for Windows 10. Where did you download PC Matic from?

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Customer reply replied 4 months ago
From their website but I never was asked to pick a version/Windows 10

Did you download the free version or purchase it?

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Customer reply replied 4 months ago
I purchased

Okay, in that case I will need to direct you to their customer service to make sure you can get the correct version. Please go to this page and go through the options to connect to them directly: https://www.pcmatic.com/support/#

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Customer reply replied 4 months ago
okay will do.... Thank You!!

You're welcome. If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top of this page. Thank you, ***** ***** a great day!

Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,172
Experience: 4+ Years in Tech Support
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Customer reply replied 4 months ago
okay have a great day as well...
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