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My laptop won't turn on. Oh gosh I do't know. Nothing, I was…

My laptop won't turn...

My laptop won't turn on

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Oh gosh I do't know

Technician's Assistant: Does your laptop make any noise when rebooted? Are any of the LED lights on?

Nothing, I was traveling and one morning it was just dead

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Answered in 2 minutes by:
3/7/2018
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,604
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please remove the AC Adapter from the computer.

Press and hold the power button for a minute.

Then, release the power button and wait for two minutes.

After that, press the power button to start the computer and check if the issue persists.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Customer reply replied 4 months ago
The AC adaptor isn’t that the power? Sorry I’m a grandma and not techie
Customer reply replied 4 months ago
How do you do that when there is no power

Hi,

Yes. the power cable that connects the Laptop to the wall socket.

Thank you.

Customer/p>
Ask Your Own Computer Question

Hi,

Please follow the instructions and let me know the response.

Thank you

Customer/p>
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Customer reply replied 4 months ago
K imt holding the button

Hi,

Alright. let me know the response.

Thank you.

Customer/p>
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Customer reply replied 4 months ago
Done

Hi,

Then, connect the AC Adapter and try turning it ON. If the computer does not turn ON, let me know the make and model number of the Laptop.

Thank you.

Customer/p>
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Customer reply replied 4 months ago
Ok still nothing does it matter which slot I put the cord in

Hi,

May i know the make and model number of the Laptop?

Thank you.

Customer/p>
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Customer reply replied 4 months ago
Lenovo edge 2-1580 model 80 qf

HI,

Remove the AC Adapter once again from the computer and press the power button without the Adapter.

Do you see any light blinking or any response from the computer?

Thank you.

Customer/p>
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Customer reply replied 4 months ago
No

Hi,

Then, plugin the Ac Adapter and press the power button. Let me know if you get a blink from the power LED.

Thank you.

Customer/p>
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Customer reply replied 4 months ago
Nothing. I have it plugged into a power strip. Other things plugged in are working

Hi,

It seems the issue is with the AC Adapter. Do you have another AC Adapter to try with?

Thank you.

Customer/p>
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Customer reply replied 4 months ago
I don’t. I do have an anker battery thing would that work?

Hi,

I do not think so. First, you have to check the AC Adapter. Do you see any light on the Adapter?

When you connect the AC Adapter to the computer, do you see the battery/charging LED lit?

Thank you.

Customer/p>
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Customer reply replied 4 months ago
No lights

Hi,

Then, it will be with the Adapter itself. Can you purchase a same model from any nearby stores?

Thank you.

Customer/p>
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Customer reply replied 4 months ago
I think so I got it at Best Buy I can go out there. Thanks stefin

Hi,

Alright. First, go with the AC Adapter and check with them. They will check it and give a new one for you.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

Thank you!

Customer/p>
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,604
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Shefin and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Great thx again

Hi,

If you have any issues, please be back.

Thank you.

Customer/p>
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