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Page freeze ups,not responding.especially on MSN web site?

Customer Question
Page freeze ups,not responding.especially...

Page freeze ups,not responding.especially on MSN web site?

Technician's Assistant: What device or product does this involve?

Dell 745 desk top pc.

Technician's Assistant: What Operating System (OS) are you running on your 745?

Windows 10 with latest updates.

Technician's Assistant: How long has this been going on with your 745? What have you tried so far?

About two weeks, tried reboot.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Also google chrome very slow loading.

Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
3/7/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

Before proceeding further, I would like to ask a few questions to isolate the issue if you don't mind.

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Customer reply replied 4 months ago
go
Customer reply replied 4 months ago
No!
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

Thank you. May I know whether your PC is connected directly to a Modem or a Router?

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Customer reply replied 4 months ago
Both Arris modem netgear router
Customer reply replied 4 months ago
Fox news works good.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

Is that happening only on your PC or your other wireless devices as well?

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

You should either connect your PC to the modem or the router. Not to both at the same time.

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Customer reply replied 4 months ago
Only this pc.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

May I know whether you tried different web browsers?

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Customer reply replied 4 months ago
Sounds like you don't know what you are talking about!
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

Sorry I think you did not understand my question. On your PC, have you tried to open these pages with a different web browsers (Internet Explorer or Firefox)?

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Customer reply replied 4 months ago
I said the problem is more likely to to happen on MSN.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

Have you tried opening the MSN page on a different browser? That's my question.

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Customer reply replied 4 months ago
I use only IE
Customer reply replied 4 months ago
Had too many problems with firefox.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

You mentioned this earlier "Also google chrome very slow loading". That is why I had to ask whether you tried different browser.

May I know whether you cleared browsing history or cache memory on your browser?

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Customer reply replied 4 months ago
no
Customer reply replied 4 months ago
no
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

You need to do that from time to time in order to make the browser work faster.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

One last question. When you try to open the MSN page, what error message comes up?

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Customer reply replied 4 months ago
I will try that.
Customer reply replied 4 months ago
Page not responding.
Customer reply replied 4 months ago
Did you fall off your stool?
Customer reply replied 4 months ago
Later.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

May I know what is the operating system that you use on your computer? I believe you may have to assign a static DNS to resolve this issue

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Customer reply replied 4 months ago
Not sure how to assign static dns?
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

Please help me with the operating system that you have on your computer.

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