Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Before I am able to e-file my federal return it asks for a…

Before I am able...

Before I am able to e-file my federal return it asks for a "verification" code to be found on my W-2. There is no verification code on my W-2's. Your product won't let me e-file unless I put one in. I leave the box blank as suggested and it won't accept the blank. Help.

Technician's Assistant: What device or product does this involve?

This is for turbotax 2018 filing.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I am using a HP laptop; 2 years old. Tell me where to find the model

Technician's Assistant: The Laptop Technician will be able to walk you through that. What's the model and Operating System (OS) of your HP?

Where do I find that information?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your HP? Have you installed any updates recently?

No recent installs

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I think it is a software problem with turbo tax not recognizing a blank verification code

Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 1 month ago
Is anyone there?
Customer reply replied 1 month ago
This is an HP Envy
Answered in 23 minutes by:
3/7/2018
Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 12,217
Experience: 13+ years experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your computer tax preparation question.

Ask Your Own Computer Question

What is the wording, exactly, please, of the message that says a verification code is required?

Ask Your Own Computer Question
Customer reply replied 1 month ago
The program says before you e-file you need a little more information I didn't need earlier. Then I go back to the turbo tax form and the Verification field is pink i.e. requires a verification code before I can file. My IRS instructions say Taxpayers without a verification code on their forms W-2 may leave the verification code box blank in their software product.
Customer reply replied 1 month ago
Thanks Russell. Log on to my computer and fix it or tell me how to do it.

Yes, theoretically that ought to work. Since it doesn't - I honestly don't know what to do about it. I have Opted Out, with my apologies, hoping that another Expert, with the answer to this problem, will take up the case (at no extra charge to you for a second Expert working on it.) Thank you for your patience, meanwhile.

Ask Your Own Computer Question
Customer reply replied 1 month ago
are you asking now? How about a software expert? Otherwise I'll have to print and mail this at an additional cost.
Customer reply replied 1 month ago
Give me the answer in email.
Customer reply replied 1 month ago
I was able to get it to work. I keyed in 16 zeroes i.e. 0000000000000000 and it took it. Apparently it needed 16 somethings.
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi

Do you still need some help here?

Thanks

Kris

Ask Your Own Computer Question
Customer reply replied 1 month ago
I'd still like to know what the problem with Turbo Tax is in requiring that field to be filled and not providing an explanation to the issue.
Customer reply replied 1 month ago
bye

Can you tell me the name of the field please?

Ask Your Own Computer Question
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,353
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

that is a new test thing by the IRS

SOME companies are putting verification codes on their W2's

this allows the irs to verify whether the W2 that you are putting in matches the one that the company supplied them.

It is NOT operational this year. It is just being tested. so it is not actually being checked. If your W2 did not have a verification code you should not have had to enter one. But if for some reason your company had indicated to the irs that they did put one on then you would have to enter it BUT since the system is not functional this year, they will accept any code at all.

I hope that made sense to you. and that you will appreciate it enough to give me a 5 star rating.

thank you.

Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,353
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified
Robert M. and 87 other Computer Specialists are ready to help you
Ask your own question now

You can call me at the number in the secure section if you would like to go over it in more depth

Ask Your Own Computer Question
Was this answer helpful?
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,353
9,353 Satisfied Customers
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to use an older life camera on verion 10 of
I am trying to use an older life camera on verion 10 of windows. how do I know if it supports windows 10 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
51 satisfied customers
I have have just bought the Adobe Acrobat Reader and wish to
I have have just bought the Adobe Acrobat Reader and wish to use it to get an Employer Identification Number (EIN) from the IRS. I start with just the Adobe Icon on my PC screen. How do I use the read… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
800 satisfied customers
Articals on STD have email tabs when i click on them to send
articals on STD have email tabs when i click on them to send information to friend nothing happens?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I would like to retrieve my user name and pass word. Compaq
I would like to retrieve my user name and pass word … read more
Moses C
Moses C
Bsc
561 satisfied customers
Do yoy use easy tech work copamy to clean up computers. I
do yoy use easy tech work copamy to clean up computers … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I can't access my dropbox it says I don't have permission.
I can't access my dropbox it says I don't have permission. The following was sent to me bn.BUILD_KEY: Dropbox bn.VERSION: 46.4.65 bn.DROPBOXEXT_VERSION: failed bn.is_frozen: True machine_id: failed pi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
On or about 11 April 2018 I got a notice on my new Dell
On or about 11 April 2018 I got a notice on my new Dell Inspiron 13 Laptop that my temp (30 Day) subscription to Office 365 was about to expire. At that time, I went ahead and paid the $74.36 for the … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I just purchased and received a Canon Pixma TS5020 Printer.
I just purchased and received a Canon Pixma TS5020 Printer. I want to know if this printer will work with our Windows 7 program in both are desk top and our laptop computers? The booksas it is for win… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
763 satisfied customers
Cannot connect my hp 4650 to print from my computer. has
cannot connect my hp 4650 to print from my computer. has worked in the past, carroll … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Excel is not working. I have Godaddy email. They suggested I
Excel is not working. I have Godaddy email. They suggested I try office 360 and so I did, but found it awkward. I let it expire. Now I'm having trouble using the old Excel I was using in the first pla… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Need to reset my Skype password. Some time ago now I have a
some time ago now I have a new computer it was set on my previous computer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My computer is an acer. My problem is that usually when I
Hi Pearl my computer is an acer. My problem is that usually when I click on the little windows icon in the bottom corner of the screen I get up apps and a listing down the side and a settings icon, etc. At the moment when I click on the icon nothing happens. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Windows 10 cortana and windows buttons on task bar only work
windows 10 cortana and windows buttons on task bar only work when the pc is in safe mode. Does it have anything to do with the com+ system application, which is disabled in startup? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
No is with my phone i brougth it from Harvey Norman in
no is with my phone i brougth it from Harvey Norman in November last year is was working beatifull a few weeks ago start the problem wit it.i can receive income calls … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have an iPhone 5s fully updated. I am trying to use google
Hi. I have an iPhone 5s fully updated. I am trying to use google translate which works well when I first turn on the phone but then stops working and insists I have a connection problem. I have the la… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have Office Professional 2010 on Windows 10 Professional.
I have Office Professional 2010 on Windows 10 Professional. My Outlook will not open. Can it be fixed without uninstalling and reinstalling Office? Or should I buy update? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Sometime ago, I got a new password to facebook.... I have
sometime ago, I got a new password ***** facebook.... I have forgotten the old facebook password. how do I get the old password ***** facebook? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
76 satisfied customers
Not able to download turbo tax 17 to my Mac. I get it to the
Not able to download turbo tax 17 to my Mac. I get it to the app and then it won't download … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x