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No sound on Laptop. I can't get any app to generate any

No sound on Laptop. I...
No sound on Laptop. I can't get any app to generate any sound on my Samsung laptop. I've tried the built-in speakers, headset, and external speakers. I've tried the "test" button in Speaker Setup in Settings. I've tried web sites. No sounds anywhere. I think this problem started when the system automatically upgraded itself to the latest Windows 10. It's running in 64-bit mode on an Intel i7.
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Answered in 4 minutes by:
3/7/2018
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,529
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?

You can reply to me here by typing in the box below please.

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Customer reply replied 5 months ago
No thanks. I'm behind a firewall which I'd rather not puncture it.

okay, no problem.

I can give you some steps to try.

Give me a moment please.

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  1. Go to Start , enter Sound, and select Sound Control Panel from the list of results.
  2. On the Playback tab, right-click (or press and hold) the Default Device, and then select Properties.
  3. On the Advanced tab, under Default Format, change the setting, and then retest your audio device.

If that fails>

  1. Open the Start and enter Device Manager. Open it and from a list of devices, find your sound card, open it and click on the Driver tab. Now, select the Update Driver option. Then reboot the computer and check.
Ask Your Own Computer Question
Customer reply replied 5 months ago
None of the steps you listed exist on my system. If I click on "Start", I no longer have a "run" or "find" option, instead I have to right click on Start to get these. I do get a "settings" option on a regular click. If I select "settings", then "devices", then "Audio". it says "Generic PnP Monitor". If I select "Sound Settings", then "HP 24w" is the default playback device. If I select "Configure", the only choice it gives me is "Stereo". If I select "Test", the display appears to make sounds but there is no sound. I can't find any driver info.

okay, try this next please>

  1. Right click on My Computer.
  2. Chose Manage.
  3. Select Device Manager in the left panel.
  4. Expand Sound, video and game controllers.
  5. Find your audio driver and right click on it.
  6. Chose Disable.
  7. Right click on the audio driver again.
  8. Chose Enable.
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Customer reply replied 5 months ago
Done. No change.
Customer reply replied 5 months ago
Did an "Update Driver". Rebooted. Speaker test made a noise! I'll keep testing.
Customer reply replied 5 months ago
Chrome has sound now (tested with YouTube). So does Skype. I'm all set now. Thank you!!

That's great!

I hope I have earned a 5 star rating!

Please let me know if you need any other assistance.

Also, please take a moment to rate my service by choosing one of the stars at the top and click on submit.

Thank you very much!

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,529
Experience: Computer Technician
Verified
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