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I was trying to set up a Google account for my daughter on…

Customer Question
I was trying to...

I was trying to set up a Google account for my daughter on her new phone that she just got and it messed up my Google account and now I cannot access any of my stuff how can I get it how can I fix it without getting a new account

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

No

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

No because it shut off

Submitted: 5 months ago.Category: Computer
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Answered in 7 minutes by:
3/7/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 5 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,119
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
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Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Where you want to access your Google account? On your phone or computer? Do you know the I'd and password ***** your account?
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Customer reply replied 5 months ago
I know my email address and my password ***** but the ID I'm not sure
Customer reply replied 5 months ago
No thank you can walk me through how to fix it though
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 5 months ago
Okay, then where do you want to login?
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Customer reply replied 5 months ago
No I want my account that I had to be fixed
Customer reply replied 5 months ago
Nevermind I'll just make a new Google account
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 5 months ago
Then use your email as Google account and try to login. Can't you login?
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Tech Support Specialist: Jins M. N., Computer Support Specialist replied 5 months ago
Please ignore the remote support offers. It's an automated message. Let me know the email address, I can try to find the Google account connected with it.
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