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I need to retrieve my microsoft password. My home computer.

Customer Question
I need to retrieve...

I need to retrieve my microsoft password

Technician's Assistant: What device or product does this involve?

My home computer

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Firmwate 6hsm serial 436738921030 dignostic vegi vers 6.4.1.0

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Hired help reset

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Now after working a while it doesnt recognise my password

Submitted: 4 months ago.Category: Computer
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Answered in 6 minutes by:
3/7/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,078
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
Thank you very much for giving us an opportunity to help you. I am Jins here to assist you.Can you please let me know your Microsoft account?
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Customer reply replied 4 months ago
I dont know. Maybe john k jones
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago
If you are trying to login to Windows computer, can't you see an email address just above the password *****?
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Customer reply replied 4 months ago
No
Customer reply replied 4 months ago
Request another expert
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi

Do you still need help here?

Thanks

Kris

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Customer reply replied 4 months ago
have you fix my computer yet
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago

No, are you ready to start?

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Customer reply replied 4 months ago
If you can't help me then I'll need to get somebody else and cancel my order with you
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago

I can help. Do you want to reset your Mcirosoft password?

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Customer reply replied 4 months ago
I have updated c card in
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago

OK - to allow me to connect to your PC/MAC, you must install free remote access software.
Before we do anything please save/bookmark/favorite this page so you can come back to it If you loose me.

Please click on this link to the AnyDesk website: https://anydesk.com/remote-desktop
Click on the "Download" box to download and install the software on your computer.
Once installed, reboot your computer.
Upon reboot, open the software from your computer and you will see an AnyDesk address, please give that to me and I will connect with it.
Thanks
Kris

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