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My computer is locked with a full screen red alert. The

My computer is locked...

My computer is locked with a full screen red alert. The alert states that there is a Google Chrome critical error. The alert further states that Trojan virus may have already hurt the hard disk and it's data. I do not know if this is a scam or something I need to address by calling the phone number in the alert message.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

HP Pavilion 23.

Technician's Assistant: What have you tried so far with your Pavilion?

Nothing. The computer is frozen. The only way to get out of the red alert is to turn the computer off. When I turn the machine on the red alert screen is still there.

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Answered in 15 minutes by:
3/7/2018
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,765
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you. Yes this is for sure a scam. Do not call the number.

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If you cannot close the window restart the computer using the power switch if you cannot restart from within windows. If it shows up again after restart let me know. My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,765
Experience: Certified Computer expert with over 10 years experience.
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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