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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My cannot have connection to google, what wrong?

Customer Question

my cannot have connection to google, what wrong?
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: my computer was new. HP said that could be due to internet provider which say it could be due to google. so I ask you. I used browser.
JA: What troubleshooting have you tried?
Customer: HP: by checking viruses. then recommend as above.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: to fix the connection problem.
Submitted: 8 months ago.
Category: Computer
Expert:  Jins M. N. replied 8 months ago.
Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Are you communicating to me from the same computer in question? Can you access other websites from this computer?
Customer: replied 8 months ago.
I had no problem in G search. But have problem in gmail, open up and typing, I also have problem in Amazon shopping
Expert:  Jins M. N. replied 8 months ago.
Okay, which web browser you are using? Internet explorer?