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Trying to download and setup to receive email from outlook.

Customer Question
Trying to download and...

Trying to download and setup to receive email from outlook

Technician's Assistant: When did you last update Outlook?

I downloaded the app but cant locate it. I do not like Thunderbird and want to replace it with Outlook.

Technician's Assistant: What have you tried so far with your Outlook?

Hey, I am not computer smart like you....I am a slow 85 year old male. I cannot call up anything re: outlook.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, I guess not

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/7/2018
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

what is your email address and are you trying to setup your email in microsoft outlook?

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Customer reply replied 4 months ago
I am trying to setup email in outlook...I downloaded the outlook app but cant locate it
it is ok if you connect to fix it. Probably would be easier
Customer reply replied 4 months ago
Nope.....lets do it the hard way Michelle
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

ok. i will give you the steps

can you let me know the version of outlook

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Customer reply replied 4 months ago
Sorry, I don't know but I downloaded it yesterday. Cannot locate it
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

no problems

please open outlook

then go to file menu

then go to accounts

then click add a new account

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Customer reply replied 4 months ago
I do not have anything that says Outlook to click on
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

let me know is your email***@******.*** or***@******.***

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Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

ok would you like me to remote connect and do this since you are unable to find the required options

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Customer reply replied 4 months ago
Sorry, my remote shut down on me. Would you want to postpone this session until tomorrow when you can talk to my daughter? She is good at this stuff.
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

Sure. we can resume tomorrow

reply to me on this page and we will continue further

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