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How do I share my screen with another user? when I click on…

Customer Question
How do I share...

How do I share my screen with another user? when I click on the plus sign it doesn't give me that option.

Technician's Assistant: What device or product does this involve?

My desktop computer

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Its

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

It's a recently purchased HP with windows10

Submitted: 4 months ago.Category: Computer
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Answered in 4 minutes by:
3/7/2018
Tech Support Specialist: Michael T,
 replied 4 months ago
Michael T
Category: Computer
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

Could you explain a little bit about what you are trying to do so I can point you in the right direction?

Are you wanting to do a remote session with somebody?

Please ignore the computer generated Premium services offers, they are not from me!

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Customer reply replied 4 months ago
I thought this site would tell me how to share my screen via Skype. I was attempting to do this last night, there is a + sign at the bottom of the screen that usually allows that function but it wasn't available to me. I thought this service was connected to Skype.
Customer reply replied 4 months ago
No please cancel and refund my payment.
Tech Support Specialist: Michael T,
 replied 4 months ago

Was the plus sign grayed out so you couldnt use it?

You need to be in a voice or video call with the person you want to share your screen with. If you're not in a call, you won't have the option to share screens (that is, you can't share screens in an IM conversation).

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Customer reply replied 4 months ago
I was in a voice call
Tech Support Specialist: Michael T,
 replied 4 months ago

Ok thanks, ***** ***** BOTH have to be using the EXACT same version of skype.. Or it will not work

If one of you has a different version, it wont let you use the function

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Customer reply replied 4 months ago
He was able to share his screen but I did not have that option.
Tech Support Specialist: Michael T,
 replied 4 months ago

SO this tells me you need to update your skype. If you have the older version then they can share but you cant

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Customer reply replied 4 months ago
Why was it that he could share his screen and I could not? And how do I fix it?
Tech Support Specialist: Michael T,
 replied 4 months ago

Update your version of skype and let me know.. That should solve the problem you are having.

FYI skype doesnt have support which is why you are here :-)

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Tech Support Specialist: Michael T,
 replied 4 months ago

Read above... I explained it already

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Customer reply replied 4 months ago
Got it! I'll be in touch. Thanks!
Tech Support Specialist: Michael T,
 replied 4 months ago

No worries... Thankyou

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