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I have a question concerning my chrome book. the screen

Customer Question
I have a question...

I have a question concerning my chrome book. the screen keeps going back to 400% . Is this na free chat?

Technician's Assistant: What's the brand and model of your computer?

Acer

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Several days! nothing ijust keep hitting the ctrl and minus sign key

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Is this a free chat line?

Submitted: 4 months ago.Category: Computer
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Answered in 45 minutes by:
3/7/2018
Tech Support Specialist: Micky, Lead Systems Engineer replied 4 months ago
Micky
Micky, Lead Systems Engineer
Category: Computer
Satisfied Customers: 90
Experience: 10+ years experience, RHCE certified, Linux evangelist, analyst and programmer
Verified

Hello,

It might be an issue with the connector of the LCD.

Please check the following videos to check the connector:

https://www.youtube.com/watch?v=FyS3XyafyHQ

https://www.youtube.com/watch?v=ndKCnDkcCBo

Please also check that there is no issue with stuck keyboard keys.

This is not a free chat line, please check justanswer.com FAQ:

http://ww2.justanswer.com/help/topics/143

Best Regards

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Customer reply replied 4 months ago
Thank you! Please tell me how to cancel my account / membership so as not to be charged again
Tech Support Specialist: Micky, Lead Systems Engineer replied 4 months ago

Hello,

According to justanswer.com policy, you will get charged (20.40$ for what I see) for this reply if:

1) You rate my reply from 3 to 5 stars, and I'll get 50% of the profit, the remaining is for justanswer.com.

or

2) You will avoid rating this reply in the following 30 days, and justanswer.com will get 100% of the profit.

If you will not post any other questions, you will not get further charges.

Let me know if you want anyway a refund/cancel now so that I can redirect this post to CS.

Best Regards

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