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My computer is not performing well. Check it out. Dell

Customer Question
My computer is not...

My computer is not performing well. Check it out.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell microsoft 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Three weeks. I don't know what to do.

Submitted: 4 months ago.Category: Computer
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Answered in 17 minutes by:
3/7/2018
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 4 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,501
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
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Customer reply replied 4 months ago
I have a contract with a company call supportmefirst. Are you connected to them?
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