Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Yesterday I received a call from a Microsoft representative…

Customer Question
Yesterday I received a...

Yesterday I received a call from a Microsoft representative that my computer was a bout to crash. I provided information and they have worked on it all day. They indicated they were near finished and would complete tomorrow. I want to confirm this is a legitimate transaction and I have not been hacked. Being they worked on it for so long. Is this customary. I as well gave them information to one of my credit cards, Can you confirm for me. Please advise.

Technician's Assistant: What device or product does this involve?

It is an HP laptop computer

Technician's Assistant: What's the model and Operating System (OS) of your HP?

I do not know how to answer. They sent me a confirmation e-mail regarding the fire wall protection purchased will that help? Unsure of what you mean by operating system

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No I was having problems with internet connection, contacted DISH they talked me through the problem. Very shortly after having s

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Do I have a problem, or was the contact made to me legitimate?

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
3/7/2018
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
Experience: MCP, RHCE
Verified

Sir/Ma'am this is justanswer which is a paid and independent Q&A and Tech support providing site. We do not have any tie up with any companies but we can also help you fix the issue you are facing. We have been online for more than 10 years and we have A+ rating from Better Business Bureau which you can check using this link https://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403#bbbseal Please let me know whether you wish to continue with our tech support or not.

Sincerely,

John

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Computer Question
Customer reply replied 4 months ago
no thank you for the offer. The individuals whom called stated they were from Microsoft? Is it customary for them to call randomly such as that?
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

I am not clear what you meant by no thank you for the offer ?

Could you please clarify it?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I guess I am totally confused, it is 3:30 a.m. and Iam worried I should not have allowed whom ever I spoke with access to my computer and so much other information. I was under the impression that you were asking me if I wanted to sign up for additional security at a cost. IT is my assumption that you are affiliated with Microsoft . This is where the other individuals stated they worked with. That is why I am unsure of what to think or do. Is it possible the other individuals whom called me yesterday and accessed my system were from Microsoft and I would not need your assistance>?
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

We are not linked with Microsoft.

When you say you are not interested in assistance do you assistance using this chat or remote assistance?

Ask Your Own Computer Question
Customer reply replied 4 months ago
John Ijust found in my e-mail that the company was not Microsoft but someone entitled international blessings . They had full access to my system all day yesterday as well as credit card information. I fear I was severly duped. I cancelled all credit card infol and deleted their activity from my system. I am under the assumption I was hacked would I be correct in my thoughts?
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Yes you are correct and good thing that you blocked the payments and credit cards.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Thankyou for the information. Beyond cancelling the credit card what other info can he get from my computer I should worry about? Whom else should I contact? Law enformcement, What now can be done to protect my computer? They were working on coordinates in it all day? Your response would be greatly appreciated.
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Did they say that they were working the whole day on the computer or did you see them working on your computer?

Did they ask you to run a file to access your computer?

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

Ask Your Own Computer Question
Customer reply replied 4 months ago
I could see them working on my computer as I foolishly gave them access. I did check with the better business bureau. They inidicated they had a website and were listed as from Cambridge Minnesota. I did call the number as they had listed spoke with someone whom I stated I did not want them assisting, and I felt they had misrepresented themselves. The person indicated they would not charge me the amount of $199.00. I had already cancelled the account and had my credit card changed by that time. Should I be concerned for other things. At this time I have not done anything else. Thank you for your assistance.
Roxie
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Since you blocked their payments that side is clear now to make sure they haven't installed any threatful programs i suggest you run a scan using malwarebytes anti-malware first then do another scan using adware cleaner and that will eliminate any threats.

You can download and install the free version of malwarebytes antimalware using this link : - https://www.malwarebytes.com/

To download and run the scan using adwcleaner use this link : - https://toolslib.net/downloads/viewdownload/1-adwcleaner/

That will do it.I hope that answers your question,if not please do let me know.

If you do not have any further questions please rate me using the rating options (stars) on the top of this page, select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,

John

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
5,924 Satisfied Customers
Experience: MCP, RHCE

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have been hacked by a company that identified itself as
I have been hacked by a company that identified itself as Microsoft technical support. I was using an app on my computer. An audio warning started speaking. It stated that I had been hacked and they w… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
Yesterday, someone called me saying they were from
Yesterday, someone called me saying they were from Microsoft. They said I had malware on my computer. I want to make sure these are certified Windows technicians and that they are not a scam. The pape… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I TRIED SEVERAL TIMES TO LOG ON AND GETTING A LOCK ON USING
I TRIED SEVERAL TIMES TO LOG ON AND GETTING A LOCK ON USING THE COMPUTER DUE TO A MESSAGE AND TEL # FOR MICROSOFT TO RE ESTABLISH SYSTEM SUPPORT, THEY ARE ASKING FOR MY SIGN ON INFORMATION, PASSWORD *… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I contacted dish support over the phone, because I am unable
I contacted dish support over the phone, because I am unable to view some channels such as TLC etc. Was shipped a card to upload update, received card yesterday, contacted representative as directed. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
A couple days ago, I tried to access my bank account online,
A couple days ago, I tried to access my bank account online, and was not able to do it. A message came up indicating that there was suspicious activity, and I was advised to call tech support at 1(###… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I received a message on my computer that it had been hacked.
I received a message on my computer that it had been hacked. I called the number on the screen. I was connected to a site called Team Viewer. They said that it was indeed hacked and I gave my informat… read more
Don Williams
Don Williams
BS
15 satisfied customers
Lost signal 4 times between 5:33 am and 10:10 am Sunday 4/29.
Lost signal 4 times between 5:33 am and 10:10 am Sunday 4/29. Would like to have problem solved. Thank you… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
I am in the process of buying a piece of equip-seller request
I am in the process of buying a piece of equip-seller request using 'Google Finance' similar to PayPal -cannot find app/site for said service - received a buy/sell contract indicating google rep @ NYC… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
I am buying a horse trailer and want to make sure eBay is involved.
I am buying a horse trailer and want to make sure eBay is involved. I contacted the seller through another web site but the seller wants the payment to go through an eBay financing agent by the name o… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
On Feb 2nd I ordered anti virus protection and a cleanibg to
On Feb 2nd I ordered anti virus protection and a cleanibg to make computer faster and have more space available. Order number XXXXXXXXXX E-mail indicates aintenance window started 05-02-2011. As yet, … read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I would like to report a misdirecting website i found that
I would like to report a misdirecting website i found that almost gave me a trojan virus. gedvithakpa.rockt.es/5kil.html - Cached The website above is disguised as an Orscheln farm and home supply man… read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
We are in the process of buying a horse trailer that was listed
We are in the process of buying a horse trailer that was listed on Equine Hits. We contacted by email the seller. She informed us that this transaction would be done through Ebay, by them sending us a… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
I received a request yesterday to renew my McAfee protection.
I received a request yesterday to renew my McAfee protection. Was that legitimate? Is my pc now protected?… read more
Jonathan T Computer Pro
Jonathan T Computer Pro
Bachelor\u0027s Degree
92 satisfied customers
got a hacking /malisous malware/server abuse cant stop them
got a hacking /malisous malware/server abuse cant stop them ,it seems they first hacked cell phone , and hooked my home cordless voicemail up to there small business acct.they spent the night at my ho… read more
PC TECH
PC TECH
Vocational, Technical or Trade Scho
46 satisfied customers
i have adeal pending at customer support invoice #360139943848
i have adeal pending at customer support invoice #360139943848 like to know if this is legitimate… read more
Ankur Patel
Ankur Patel
Associate Degree
33 satisfied customers
In response to a car add in Yahoo! cars I have received instructions
In response to a car add in Yahoo! cars I have received instructions to forward payment details [email protected] Who can I contact to confirm this is a genuine Yahoo! site as I suspect I am respondin… read more
Mike, LTD
Mike, LTD
Senior Software Engineer
Bachelor's Degree
108 satisfied customers
I am purchasing a van from Yahoo auto and am wondering ...
I am purchasing a van from Yahoo auto and am wondering if it is a legitimate deal. Yahoo autos and cars.com is selling the vehicle for XXXXX XXXXX and are going to ship the vehicle to me in from San F… read more
Rita
Rita
System Administrator
Bachelor\u0027s Degree
982 satisfied customers
I want to buy a car. I found a listing on craigslist.
I want to buy a car. I found a listing on craigslist. I email the person several times. They said they need my address to send the car to from california. The car is priced very low. I gave them my ad… read more
PCman
PCman
Software Engineer / Program Manager
Bachelor Degree
170 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x