Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Hacker is using two devices to get into email, banking,

Customer Question
Hacker is using two...

Hacker is using two devices to get into email, banking, contacts, photos.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

I security checked the device inventory. I own 3 devices running off my WiFi. I managed to get some I.d.# of some type off both hacker devices.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Hold on.

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 8 minutes by:
3/7/2018
Tech Support Specialist: Micky, Lead Systems Engineer replied 4 months ago
Micky
Micky, Lead Systems Engineer
Category: Computer
Satisfied Customers: 90
Experience: 10+ years experience, RHCE certified, Linux evangelist, analyst and programmer
Verified

Hello,

To avoid unrecognized device using your gmail account, I would suggest to:

1) change your password ***** a strong one. When changing password ***** to disconnect all devices.

2) Activate two factor authentication. You can find instructions and information on the following URL: https://www.google.com/landing/2step/

Best Regards

Ask Your Own Computer Question
Tech Support Specialist: Micky, Lead Systems Engineer replied 4 months ago

Hello, can you please confirm if you solved your issue or if you need further support? Thank you!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Micky Your Own Question
Micky
Micky
Micky, Lead Systems Engineer
Category: Computer
Satisfied Customers: 90
90 Satisfied Customers
Experience: 10+ years experience, RHCE certified, Linux evangelist, analyst and programmer

Micky is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Emails have stopped yesterday on both I phones and my
emails have stopped yesterday on both I phones and my desktop computer … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
I haven't been able to backup my iPhone and iPad or my
Hey. I haven't been able to backup my iPhone and iPad or my photos/videos to I cloud since the beginning of the month. It just keeps saying the photos are uploading and the backup is happening but it … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
Someone has hacked into my Google account on my computer,
Someone has hacked into my Google account on my computer, and the police have had it for several months trying to figure out what's going on. He has an add-on and Mozilla Firefox that allows him to me… read more
Mr.Med
Mr.Med
1,188 satisfied customers
Have a Samsung Galaxy J7 how do I find out if someone has or
Have a Samsung Galaxy J7 how do I find out if someone has or already hacked into the phone … read more
Mr.Med
Mr.Med
1,188 satisfied customers
My sister just got an alert on her computer (all red) saying
My sister just got an alert on her computer (all red) saying she had to call WINDOWS SUPPORTt at 1-***-***-****. It says do remove this message or proceed! Is this bogus?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have tried several times to reset my phone and it asks for
I have tried several times to reset my phone and it asks for my gmail account . I have done that and given the password ***** it still will not work. I have an android phone L7 and my phone will except calls but that is all.(###) ###-####… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
Last Thursday, I was told my Gmail account was hacked. Two
Last Thursday, I was told my Gmail account was hacked … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Is microtechiesIT part of microsoft? Lenovo, windows10,
misrosoft said bad virus .. did changes charged for 1 year security this evening … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Do you all have partnerships with "certified Microsoft
Do you all have partnerships with "certified Microsoft solutions provider..... and techs" such as Crushvirus.com. My computer locked up suddenly with an error message and the secure microsoft webpage … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My smart phone was repaired by a technician. I made a
My smart phone was repaired by a technician. I made a mistake of logging in to the store's WiFi. I left my phone with the technician but without passcode. What type of personal information can the tec… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I keep getting an icon saying sign in failed.. I'm not trying
I keep getting an icon saying sign in failed.. I'm not trying to sign in! I think somebody else is trying to get into my Google acvount… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My computer crashed and I formatted my hardrive when I had
My computer crashed and I formatted my hardrive when I had put in my second disk from the factory I got the blue screen with the bios supervisor password. It won't let me edit anything. I have tried r… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
last week I was informed by my bank that they had received
last week I was informed by my bank that they had received a message from my gmail account requesting an emergency wire to an international account. Fortunately, I was called and told my banker that t… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Hello there, my gmail was recently invaded by a hacker who
Hello there, my gmail was recently invaded by a hacker who forwarded personal emails of mine to individuals who were not supposed to see these emails. This has been a detriment to my life. I need to f… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
9 satisfied customers
My emiail was hacked onto yesterday. Two banks got emails
My emiail was hacked onto yesterday. Two banks got emails requesting wire transfers from my accounts at each. What can I do to secure my mail. I am a max user and access aol mail via the internet.… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Inappropriate spam e-mails have been sent from my aol e-mail
Inappropriate spam e-mails have been sent from my aol e-mail account for 4 days in a row. I became aware of the problem when my new mail contained many notices: "mail delivery subsystem: returned mail… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My computer and internet was switched off when my Hotmail account
My computer and internet was switched off when my Hotmail account sent everyone an email with contained a link to a Viagra website. This is the second time this has occurred. On checking the email, it… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Hi My gmail account has been stolen [email protected] They
Hi My gmail account has been stolen [email protected] They have wiped out all my inbox and sent mail and contact list, and have sent emails to ALL my contacts asking for money. Responses to that account … read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x