Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I want to backup all info and pictures from computer to new…

Customer Question
I want to backup...

I want to backup all info and pictures from computer to new external hard drive

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Hp compaq

Technician's Assistant: What have you tried so far with your Compaq?

I pluged it in to see what would happen

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just that I want to back up all pictures and data

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 38 minutes by:
3/7/2018
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,773
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

May i know the model no of the external Hard drive?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
To Viet: remember me? robert morse *****@******.***..followed your
remember me? **********@******.***..followed your directions and with external drive synced win 7 picasa to mac 0x10 but today opened my mac and picassa reverted to old picassa so want to backup again… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I want to transfer my Photoshop Elements 6 From Compaq computer
I want to transfer my Photoshop Elements 6 From Compaq computer with Windows XP TO a Dell computer with Windows 7 I want to keep my albums intact within Photoshop I have - my Photoshop installation di… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
I have used Picasa for several years, but recently had to have
I have used Picasa for several years, but recently had to have the hard drive on my computer replaced. Although all "my pictures" are in the computer, the Picasa enhancements and captions I entered, a… read more
The A+ PCTech
The A+ PCTech
Ticket To Work Program
Vocational, Technical or Trade Scho
354 satisfied customers
How can I recover files, on my own, on a 360 GB Seagate Barracuda
How can I recover files, on my own, on a 360 GB Seagate Barracuda 7200.10? This is my previous Hard Drive, which failed. I am unable to pay for the service, so I need to do this on my own.… read more
Hans Uebelhoer
Hans Uebelhoer
Technical Support Manager
Associate Degree
1,100 satisfied customers
I currently have a laptop and a new replacement computer as
I currently have a laptop and a new replacement computer as the old one crashed and a comparable one sent to replace it by Dell. Unfortunately I Have spend a couple of weeks going through my applicati… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My Compaq laptop crashed and have tried everything possible
My Compaq laptop crashed and have tried everything possible has vista installed,but the final answer i get is windows cannot repair automatically So can only do system recovery ,but first it suggests … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
upon deciding that I needed to reformat my hardrive I first
upon deciding that I needed to reformat my hardrive I first put a backup copy onto an ecternal IOMEGA hard drive. I checked the drive after the backup and everything was ok. I then reformated the hard… read more
networkdoc
networkdoc
Network Administrator
High School or GED
377 satisfied customers
did a system restore in safe mode. now windows wont start
did a system restore in safe mode. now windows won't start up in safe or normal mode. any suggestions?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
ok, so our home pc went down and my wife took it to best buy
ok, so our home pc went down and my wife took it to best buy and the geek squad said it was the motherboard or something.. yet they could recover the data ect ect....... they sold her an external hard… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
laptop was recoginizing my Seagate FreeAgent Go,PN 9KW2AL-502
laptop was recoginizing my Seagate FreeAgent Go,PN 9KW2AL-502 1TB, SN 2GE91RFH but was unable to retrieve anything from it. It was saying that I needed to format external drive. I did not want to lose… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Maxtor OneTouch 4 - 500 GB backup hard drive. I am
I have a Maxtor OneTouch 4 - 500 GB backup hard drive. I am replacing my primary hard drive, the original one is going bad. What are the steps I need to take to restore files from the Maxtor to my new… read more
Shauqat
Shauqat
CCNA
542 satisfied customers
I took my computer to Office Max because I was getting a blank
I took my computer to Office Max because I was getting a blank screen. The guy called and said I should buy a new computer....then he said he could back up my computer onto an external hard drive and … read more
Cris
Cris
60 satisfied customers
Wife has a quickly failing Hard drive. It is not backed it
Wife has a quickly failing Hard drive. It is not backed it up. Compaq Presarion SR5110NX. She reports getting the blue screen increasingly over 3 months. The backup and restore are partioned on the sa… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
Connected my usb cable to my ego portable hard drive (500 GB.)
Connected my usb cable to my ego portable hard drive (500 GB.) and then into the usb slot on my HP Computer.An icon appeared in my space bar and it showing as iomega HHD on "My Computer" but nothing s… read more
3pop Technology
3pop Technology
Technology and Innovation Consultant
Military Trained w/+25 Years Experience
94 satisfied customers
I have a Hitachi external hard drive and it was hooked up to
I have a Hitachi external hard drive and it was hooked up to a imac ..the imac hard drive died and I bought a HP thouch smart IQ524 today and I can't download the information off of the Hitachi....HP … read more
R.J. Poirier
R.J. Poirier
Information Systems Specialist
Vocational, Technical or Trade Scho
1,071 satisfied customers
I bought Roxy creator 2009 ultimate. I created a backup picture
I bought Roxy creator 2009 ultimate. I created a backup picture of my c and d drive and the back up disk as the program required. I put the backup on an external drive and reset the computer to the fa… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Backed up about 14 gigs of files, etc. using Backup & Recovery
Backed up about 14 gigs of files, etc. using "Backup & Recovery" in Wndows Vista Home Premium.. onto an external drive. When I tried to reinstall, after a clean wipe of the hd, Vista claims it can't f… read more
Claws224
Claws224
CIO
5,160 satisfied customers
I have a Compaq Presario with Windows Media Center a storm ...
I have a Compaq Presario with Windows Media Center a storm knocked off the power to my home and it came back on, the computer was making a beeping noise and the light whete it powers up at is just bli… read more
Rok @ Savrus
Rok @ Savrus
Lead Consultant
Bachelor's Degree
76 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x