Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have someone try to scam me actually did they took a video…

Customer Question
I have someone try...

I have someone try to scam me actually did they took a video of me while we were talkin I did not realize what was going on until it was too late then they're trying to Blackmail me with the video I need to know if there's any way I can delete that video from their end I have no access to it

Technician's Assistant: What device or product does this involve?

Don't know what their device was thanks some kind of laptop mine is an Android cell phone didn't realize what was going on to the next thing they were trying to Blackmail me with the video and I cannot see it anymore but I know they have it is there anyway to retrieve it and erase it

Technician's Assistant: What's the brand/model and version of Android of your laptop?

All I know is I have an Android where would I find the information that you asking for it was all done over my phone but I think the other person was on a computer

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

No I'm on my phone the other person was on a computer I think they took a video while we were talkin I did not realize what was going on and when I did I could not stop the video it kept running is there any way for me to retrieve that video from them and delete it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Only that this is a very damaging video that I took I was scammed and thought I was talking to a different person now they're using this video holding it over my head and pretty much blackmailing me for money to keep from posting it all over the web please help very important could ruin my life

Submitted: 1 month ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 1 month ago
This video could be very damaging for me and I really need to find a way to access it and delete it before they post it all over the internet is there anyway I can stop this I have no access to the video now it was taken and I couldn't stop it I couldn't pull it back up and now they are trying to Blackmail me to keep them from putting it up on the internet is there any way possible to retrieve that video and delete it on their end
Customer reply replied 1 month ago
When will I get an answer how long would it take very worried about this video we can really ruin my life please help
Answered in 23 minutes by:
3/7/2018
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago
Sergil Cave
Sergil Cave, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hi my name is ***** ***** I have been assigned your case. Unfortunately with cases like this the best way is to do the following:

1. Find out as much information as you can about this person who is black-mailing you, including where they live and so forth.

2. Get the local authorities (cops) involved since the only way you are going to be able to access this person's computer is due to a warrant.

Unfortunately even if we were able to get the picture off of this person's computer there is no telling where they shared it at online. Your best bet is to get the cops involved. Also let Google be your friend when doing research on this person. Also go to this site for more tips --> http://www.scamnet.wa.gov.au/scamnet/Scam_types-Unexpected_money-Upfront_payment__advanced_fee_frauds-Video_or_photo_blackmail_scams__How_to_Fight_Back.htm

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

From that site:

Here are our top 10 tips to Fight Back if online scammers try to blackmail you…

  1. DO NOT PAY. Those who have paid, report that the scammers came back the next day with demands for even more money.

  2. Make a note of the scammer's details so they can be reported in order to help protect others. Skype name, Facebook URL, any photos that were sent and the details you have been given to send the money to will be useful.

  3. Report their profiles to the sites you met them on or that they are using to contact you.

  4. Remove the video if it is uploaded to a sharing website. This is very easy to do. Most scammers use YouTube to upload videos, but the steps will be similar no matter where it ends up. The video needs to be flagged as inappropriate. To do this, click on the flag icon below and to the right of the video. After that, select “sexual content”, “graphic sexual activity” or “nudity” as the reason. Once the video has been reported, it's usually deleted in the space of a few minutes. From our experience the scammers cannot risk keeping evidence of their scam, so once the video has been deleted, no more instances of it turn up.

  5. To ensure you can act fast if the video does reappear, do a Google search of your name. Scammers will use “***** ***** masturbating”, “Fred Bloggs scandal” or some similar phrase in their video title, so the search needs to be for your full name. You do this by putting it into “speech marks”. Searching for Joe Bloggs will give you every Joe and every Bloggs, but searching for “Joe Bloggs” will only give you the hits on your full name. If you find your video elsewhere, report it and it will be removed

  6. Set up a Google alert by going to www.google.com/alerts. Use your name as the search query and video as the result type. Let it tell you “as-it-happens” and select “all results”. Enter your email address and then click the “create alert” button. Now, if any videos with your name appear, Google will email you to tell you about it. As we said before, it's highly unlikely it will appear, but it's better to be safe than sorry. If you don't get any emails, then that's good news. It means nothing has been posted.

  7. Now you need to block the scammer. If you have them on your Skype list, right click their name in your contacts list and click on “block this person”. If they're on your Facebook friends list, then you need to delete and block them there too. Click on your name at the top of the page, then on “Friends” to see your friends list. Hover over the button with a tick and the word “Friends” in it and some new options will pop up. Click on “Report/Block”, then choose the option to block them.

  8. We recommend at this point that you deactivate your account for two weeks. This will make the scammer think you've panicked and deleted your account. To do this, click on the account menu at the top, right hand of the screen. It's an icon that looks like a cog. Select “Account Settings”, then on “Security”. Now you need to click on “Deactivate your account”. This doesn't delete your account; it merely makes it appear deleted. Make up an excuse to tell your friends why you’re offline – you’re applying for jobs and don’t want your profile found by a new employer, that sort of thing.

  9. Once the two weeks are up, then you can reactivate it and nothing will be lost. Be absolutely sure your scammer is not in your friends list. After this, we recommend you change your username and profile photo as this prevents the scammer from finding you again. The username change will change the URL of your page. Do not add anyone you don't already know to your friends list, and change your security setting so non friends cannot see your profile. These are extra steps we advise to keep you safe.

  10. Did the scammer get your phone number or email address? Be sure to block them there too. Don't answer the phone to anyone whose number you don't recognise and be very wary of opening any emails. To be extra secure, you could make a new email address, send it to those you want to keep in contact with and abandon the old one. If you didn't provide your phone number or email address, ask yourself how easy it would be to work out your contract details from your profile page or any information about you that is online. Odds are, they won't do that much work, but it's worth thinking about.

Ask Your Own Computer Question
Customer reply replied 1 month ago
Okay this person scared me and I paid them they said they would delete it they do have my phone number don't know if they have my email or not but they friended me on Facebook and it showed they were friends of some of my friends so I friended them they started talkin to me and I ended up on a video not knowing it they sent me copies of all the information showed me they had all my contacts family and friends and we're going to send this video to everyone if I did not pay so I paid it scared to death not knowing but not worried about the money so much as the video showing up somewhere specially with my friends and family it could damage me for life I'm not good with a computer all the stuff you're telling me to do I really don't know how to do I need some help someone to help me do it or do it for me please help me before my whole life is ruined from the stupid ass video thought I was talking to them and private did not know that they were video recording me till it was too late it's not something I would really like to go to the cops about I really don't want anyone seeing or knowing about this if there's any way around it please advise
Customer reply replied 1 month ago
Can you access my phone and do all that stuff for me I do not know how and don't understand it all not good with this kind of stuff at all please help
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Hold on for a few minutes, let me see what I can do for you.

Ask Your Own Computer Question
Customer reply replied 1 month ago
Thank you I will be here waiting I've never been so worried in my life about anything this could really ruin me for good could do tremendous irreversible damage
Customer reply replied 1 month ago
They have all my family contacts and Friends and they had the video threatening to send it to everyone so closing my account I don't think we'll keep them from sending it cuz they already have everything and my phone number
Customer reply replied 1 month ago
Is there any way to stop them from being able to send it to all my friends and family without notifying anyone else
Customer reply replied 1 month ago
I have not seen the video anywhere they said it had not been posted and they wouldn't post it they're supposed to contact me in the morning at 9 to give me a link to delete it
Customer reply replied 1 month ago
Please help me I'm very worried about this video so much I can't sleep or eat it is making me sick worrying about this please help me anyway you can
Customer reply replied 1 month ago
Please tell me something I've been holding for a while now haven't heard back please I really need yall's help I can't do this by myself I don't know how please let me know you're still there
Customer reply replied 1 month ago
Now they have deleted that profile or made it where I can access it so I cannot get any information other than the name I have and the phone number that they text me from but they first contacted me on Facebook then they got my phone number and text me so I have their number as well if that will help all I have is a name and a number
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

I am sorry to keep you waiting...I was having some technical difficulties myself. You can actually type their name into www.google.com and/or www.zabasearch.com to find out more information on this individual. Unfortunately I can not remote into your phone or that person's phone since it is all pretty much locked down. The only and best thing to do is to create a google alert with your name or that person's name and it will alert you when something is posted https://www.google.com/alerts

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

It is highly recommended not to contact this person for it will just make the problem worse.

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

I also recommend working with this team --> https://www.reputationdefender.com/control-your-online-reputation/?gclid=EAIaIQobChMIkc-KsrnZ2QIVg4jICh0SbghZEAAYAiAAEgKvm_D_BwE

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

They will keep the situation you are in private and they wont tell anyone about it...they will just take care of it for you and remove the incriminating photos off the Internet and protect you for any future black mail attempts or image postings

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

I have a friend that has used them and they were great at taking down the incriminating photos.

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

Unfortunately there is no way to stop someone from posting to any site they wish once they have your photos but at least with this service you can stay on top of it and find out which sites have the photos and have them removed immediately.

Ask Your Own Computer Question
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 1 month ago

I am going to bed for tonight but if these solutions weren't good for you, please let me know I will kindly opt out and let another expert take over this ticket.

Ask Your Own Computer Question
Customer reply replied 1 month ago
The video was not something I would want anyone to ever see
Tech Support Specialist: Chris L., Support Specialist replied 1 month ago
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,665
Experience: Certified Computer expert with over 10 years experience.
Verified

The information you received from the previous expert is correct however there are a coupe of other things you should do. You need to understand that in this situation the damage has already been done so at this point all you can do is attempt damage control. Aside from what you were told above I suggest you sign up with a company like lifelock who will monitor the internet for you and attempt to remove your information here is their website https://www.lifelock.com there is a phone number on that site that you can call for a consultation. I would also suggest you report the incident to your local authorities as well as they may be able to help. I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Computer Question
Was this answer helpful?
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,665
5,665 Satisfied Customers
Experience: Certified Computer expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I was on the phone with a telus rep earlier today, and we
I was on the phone with a telus rep earlier today, and we were trying to fix a problem with my telusplanet email on my phone and on my computer. I was getting messages that I was going to have to enter my password, but I have liong sincwe forgotten my password. anyway, she suppled me witha temporary password ***** I could reset my password, when she got word that indeed the problem was with Telus email server, not with my equipment or settiings. In the mean time, my phone email has begun to work, but my ciomputer still cannot send or receive email … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Have a HP Photosmart 7510 printer. Will print colors fine
Have a HP Photosmart 7510 printer. Will print colors fine but will not print any black. Has worked fine and just started this today. Put a new black cartridge in but did not make a difference. How do … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I am having trouble setting it up.is there some way that i
i am having trouble setting it up.is there some way that i can actually speak to someone ? i am very non tech savvy … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I've can't get Into my 'Hot-mail/Sign-In' I've don't know
I've can't get Into my 'Hot-mail/Sign-In' I've don't know what's going one now..??? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I want to know how to take my computer back to an earlier
I want to know how to take my computer back to an earlier time. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I cant get in to my email and i have a new phone number so i
i cant get in to my email and i have a new phone number so i cant get a reset code can you help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I'm trying to get into my email, but they have a robot and I
I'm trying to get into my email, but they have a robot and I can't get through. Would you please be able to delete it so I can get into my email? Please I have been trying for 2 days to get help to no… read more
Moses C
Moses C
Bsc
564 satisfied customers
I ordered several wigs and used PalPay to pay for them.i
I ordered several wigs and used PalPay to pay for them.i haven't received my orasof today. Do you have the name of the Company where they were purchased? … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
98 satisfied customers
I can't open my aol desktop. I don't remember but i was
I can't open my aol desktop JA: What's the brand/model and Operating System (OS) of your laptop? Customer: i don't remember but i was using aol gold desktop JA: What have you tried so far with your la… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My computer was "attacked" the other day with bells &
My computer was "attacked" the other day with bells & whistles "alert that my computer has a virus, and to call 1-***-***-****." He wanted to sell a 1-year plan that would protect my computer from vir… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
459 satisfied customers
This has been an ongoing issue. I find that if I type for
This has been an ongoing issue. I find that if I type for too long on Microsoft word (or Microsoft word online) that the typing becomes funky (i.e., letters not typing, cursing changing spaces as I'm … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I cannot open my programs after installing Windows 10. A
I cannot open my programs after installing Windows 10 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Could you please fill me in on what a 3g telecon stick for
Could you please fill me in on what a 3g telecon stick for the internet is and how much? [email protected] … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Keep getting calls that my Microsoft account has run out.
Keep getting calls that my Microsoft account has run out. Has it? … read more
Cody
Cody
Computer Science
2,154 satisfied customers
The power adapter will not go into my laptop to charge. I
Hi the power adapter will not go into my laptop to charge … read more
Mike Taylor
Mike Taylor
42 satisfied customers
I purchased an iPad from and all it has done is lock me out
Hi, I purchased an iPad from Dick Smith and all it has done is lock me out for a month. Google were meant to get back to me on the 18th and I have not received a call? I just tried to open it using my… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I received a Google Home speaker for christmas. We have
I received a Google Home speaker for christmas. We have started to use it more...a couple nights ago we had family over and was listening to music. Now today, it doesn't respond to me. If I push the m… read more
Tal-ITGuy
Tal-ITGuy
Sr. Systems Administrator
Bachelors of Science, Management Information Systems (MIS)
1 satisfied customers
Can any size sound bar be used on a 32" TV? Sanyo TV Model
I've just lost the sound. Technician earlier said to get a sound bar … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x