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Bought laptop yesterday. rang 1800 support line. Instructed…

Customer Question
Bought laptop yesterday. rang...

Bought laptop yesterday. rang 1800 support line. Instructed to reboot. Now 2 hours and only 13% completed. Is this normal? How long should it take?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Notebook IP 320 /151KB ( Lenova) Windows 10

Technician's Assistant: What have you tried so far with your Lenovo? Have you installed any updates recently?

Purchased only yesterday. Going through the voice activated instructions. Came to Identity check and things went wrong. Told by 1800 support to put a pin in the small hole next to power button on left side of laptop to reboot computer. Did as instructed whilst operator was on line. Commenced rebooting of windows 10 and told it would take maybe an hour. Not mso.

Submitted: 4 months ago.Category: Computer
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3/7/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 926
Experience: Resolution Specialist at Wipro Bpo Services
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