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Do you have a partner called FEMTO Software. They told me…

Customer Question
Do you have a...

Do you have a partner called FEMTO Software. They told me they handled Norton Products.

Technician's Assistant: Which Norton product do you have?

The Security Protection.

Technician's Assistant: What have you tried so far with your Norton software?

I think I was scammed so I called Norton. Someone told me that they would fix my computer and it had been damaged. I kept getting notices that my Norton Protection had expired. They gave me this number to call:

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Customer:***********

Submitted: 5 months ago.Category: Computer
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Answered in 9 minutes by:
3/7/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 5 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,012
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing problem with your computing device.
I will be the expert in assisting with the issue you are having.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 5 months ago

Norton or Mcafee. Apple or Microsoft do not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer. Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.

These fake pop-ups are nothing more than a scam, and you should not give away your username and password ***** any account recovery codes and do not purchase anything from numbers listed in these alerts.

Whatever you do, please do not call the phone number for support because it is not Apple or Microsoft’s but rather a group of scammers waiting to rob you of hundreds of dollars under false pretenses.

The fake Tech Support pages are usually malicious websites which are used by cyber criminals to promote their remote support services. These Tech Support pop-ups will state that you computer is infected and that you need to call their paid support service to remove the infection. This is a bogus claim, and an attempt to make you pay for their fake system updates, malware and virus removal “services.”

you can download and run few of the protection tools like anti malware and anti browser hijack free tools from google search and run them on the computer to make sure it absolutely clean.

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