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I need my pin. I'm trying to recover emails from, but I

Customer Question
I need my pin...

I need my pin. I'm trying to recover emails from***@******.***, but I can't remember my password. I thought I changed my password ***** but it does work. Help!!!

Technician's Assistant: Are you logged into your email account on any other devices?

NO.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

There should be a phone #,(###) ###-#### Also my wife's parents met in Portland.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I thought I changed my password, but It didn't work.

Submitted: 4 months ago.Category: Computer
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Answered in 2 minutes by:
3/6/2018
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,198
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago

I'm sorry about the issue, please go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.

Reset your password. Choose a strong password ***** you haven't already used with this account.

Let me know the results

Thank you

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Customer reply replied 4 months ago
I have been doing this for 3 weeks and 25 times today. My one problem is that when I go to my other email to get my 6 letter code #, I can't get back to the 1st email. So I go through it again to get back to where I can but in the code# ***** I get 2 different answers. 1. this is the wrong code# ***** 2. Google can not verify that this account belongs to you. I have seen these messages until I'm blue in the face. I can't change my recovery cell phone # also. It should be(###) ###-####
Customer reply replied 4 months ago
Do you guys even work for Google???
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi

We are not Google. Google does not provide any support, this is the gap we fill.

Do you still need assistance here?

Thanks

Kris

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