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I have a toshiba laptop that is giving me a blue recovery…

Customer Question
I have a toshiba...

I have a toshiba laptop that is giving me a blue recovery screen and error code 0xc000014c

Technician's Assistant: What Operating System (OS) are you running on your Toshiba laptop?

Wimdows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

Just downloaded windows 10 onto a usb drive but it does nothing and ithe screen asks me to give the password ***** the hard drive hdd/ssd

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Whats it going to cost to continue?

Submitted: 5 months ago.Category: Computer
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Customer reply replied 5 months ago
anybody there?
Customer reply replied 5 months ago
what's going on?
Answered in 32 minutes by:
3/6/2018
Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago
Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 577
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can assist you. What happens when you try to boot off your recovery USB? Do you get any errors?

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Customer reply replied 5 months ago
when i put the usb in it doesn't do anything different than if i didn't have it in. it doesnt prompt me to do anything. I can't get past the hdd/ssd password *****
Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago

You might be able to reset the hard drive password ***** the BIOS. You would press F2 as soon as you power on that laptop. Once in the BIOS look for a "Security" menu.

That is where you would create a new password ***** that option exists.

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Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago

Ok so you can get past the hdd password ***** When you power on that laptop, please press the F12 screen to open a boot menu. If one opens up then look for your USB drive and choose that to boot from.

If F12 does not work, then please tell me the exact Toshiba model number. There should be a sticker on the bottom of that laptop that has the model number printed.

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Customer reply replied 5 months ago
powering on and holding f12 still just gets me to my password *****
toshiba satellite C551-C5300
Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago

As long as you know the password ***** should then try to boot. You could try changing the boot type in the BIOS to Legacy instead of UEFI. Also, you could change the boot order in the BIOS so that it will try to boot off of the USB drive first before the hard drive.

Also, did you create that USB drive using Windows 10 "Create a recovery drive"?

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Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago

In the "Security" tab of the BIOS you could try to disable "Secure Boot". Change it to Disabled.

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Customer reply replied 5 months ago
the only password ***** know is the one that i set originally to get the laptop to open. I do not have the hard drive password ***** it is asking for
Customer reply replied 5 months ago
i did do windows 10 recovery
Customer reply replied 5 months ago
In the "Security" tab of the BIOS you could try to disable "Secure Boot". Change it to Disabled.
That is not highlighted in other words nothing can happen when i try to click on that
Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago

You could try entering in Toshiba with a capital T.

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Customer reply replied 5 months ago
Did not work
Customer reply replied 5 months ago
do you think it's a lost cause?
Customer reply replied 5 months ago
btw,
i'm on my desktop doing this with you so nobody would be able to try to remotely connect to the laptop with the issue
Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago

Did you set the HDD password ***** someone else? I am trying to find a way to get around or change or disable that password.

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Customer reply replied 5 months ago
I bought this laptop at Best Buy in 1/11/2016 and never had to do anything to it other than start it up
Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago

If it is still under warranty you might be able to contact Toshiba and maybe they have a solution. BIOS and hard drive passwords if you don't know them many times are impossible to get around. If you need the data off that hard drive you could pull the drive out and install it in another desktop computer and see if you can access the data.

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Customer reply replied 5 months ago
okay thanks anyway
Customer reply replied 5 months ago
if i did that would it still ask me for the password ***** the hard drive?
Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago

It might or would just not allow you to access the data at all.

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Customer reply replied 5 months ago
got it
Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago

Also, since that computer does not have a bios password, you could still use it by installing a different hard drive.

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Customer reply replied 5 months ago
yeah i just wanted to try and save some stuff on it but it isn't super important
Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago

Right on.

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