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I cannot send or receive email using on my mac mail it says…

Customer Question
I cannot send or...

I cannot send or receive email using***@******.*** on my mac mail it says that verizon is offline

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

Not sure how to find that list

Technician's Assistant: Which lights are solid and which are blinking on your router?

Great question. Let me go look, the one called 'link' is blinking

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can't think of anything

Submitted: 4 months ago.Category: Computer
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Answered in 11 minutes by:
3/6/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 4 months ago
Ok, I'm waiting!
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

May I know whether you have a Windows computer? (Windows 7,8 or 10)

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Customer reply replied 4 months ago
Still waiting, anything wrong?
Customer reply replied 4 months ago
I have a iMac computer OSX Yosemite about model 2009
Customer reply replied 4 months ago
If you are not a iMac specialist Aparna I wish that you would tell me so we can end this problem and connect me please to the correct technician.
Customer reply replied 4 months ago
I am afraid that I will have to give you a low rating Aparna and don't know why you are treating me so badly today. Can you please explain to me what is the problem dealing with what should be a simple fix?
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

On your Mac computer, at the top right corner do you see the wifi icon?

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Customer reply replied 4 months ago
I see it.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

When you click that, do you see your wifi name?

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Customer reply replied 4 months ago
Aparna can you please use this format to tell me your solutions to my problem? My phone number(###) ###-####has no date plan and is just for messages.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

I am sorry for the inconvenience. In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

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Customer reply replied 4 months ago
Oh dear me Aparna this is sounding like a scam more and more and I fear that I must cancel my credit card purchases with your company. You promised "secure remote assistance" but this has not occurred.
Customer reply replied 4 months ago
i cannot believe that this is happening, your service is very unhelpful and I will complain to authorities about it. Shame on you for treating me so badly, very bad karma, sorry to add.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi

Do you still need help here

Thanks

Kris

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Tech Support Specialist: JJesus Perez Gonzale,
 replied 4 months ago
JJesus Perez Gonzale
Category: Computer
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi, I am more than happy to continue to assist you. Please let me know where you have left off and I will gladly continue to assist you.

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Tech Support Specialist: JJesus Perez Gonzale,
 replied 4 months ago

Please let me know if you require further assistance?

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