Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Have a dell 620 desk top computer. How can I delete all

Have a dell 620...

Have a dell 620 desk top computer. How can I delete all passwords? Tired of passwords.

Technician's Assistant: What Operating System (OS) are you running on your 620?

Windows 7

Technician's Assistant: How long has this been going on with your 620? What have you tried so far?

Not long. tired to delete both system and authority passwords.

Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 5 months ago
Not yet
Answered in 48 minutes by:
3/1/2018
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me for which services the password ***** ***** you wish to change or remove?

Please let me know

Thank you

Ask Your Own Computer Question
Customer reply replied 5 months ago
Not sure for sure. Could be system or authoirty.. would just like to turn on windows 7and it is ready to go.
Customer reply replied 5 months ago
Not just yet. I am not home..

So the issue is you cannot sign into windows 7?

Ask Your Own Computer Question
Customer reply replied 5 months ago
right.can not sign jnto windows 7.

What is the error you get when you fail to sign in?

Ask Your Own Computer Question
Customer reply replied 5 months ago
wrong password ***** I have to leave for now, will stand by.

you have three options here which I will list out. As this is security, there is no simple solution, but any of these three options will work, it will just depend on how commfortable you feel doing them.

1)Reinstall the computer. This means you reinstall windows but lose all your data on the computer. It is not ideal, but the easiest way to do this. For this option,

Turn on the computer.

As the computer starts, press < F8 > on the keyboard until the Advanced Boot Options menu appears on the screen.

You must press before the Windows logo appears on the screen. If you press after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.

Press the < Down Arrow > on the keyboard to select Repair Your Computer on the Advanced Boot Options menu, and then press < Enter >.

Specify the language settings that you want, and then click Next.

Click Dell Factory Image Restore.

In the Dell Factory Image Restore window, click Next.

Click to select the Yes, reformat hard drive and restore system software to factory condition check box.

Click Next.

The computer is restored to the default factory configuration.

When the restore operation is completed, click Finish to restart the computer.

2) Take it to a computer store, have them take out the hard drive and copy out your data to another disk. Then the reinstall can be done and you wont lose your data. Programs you have to install again.

3) This is the most complex solution, but it will mean you will not lose your data or programs and can do this yourself

Save this file to your computer

http://pogostick.net/~pnh/ntpasswd/cd140201.zip

After downloading the ZIP file, locate it and double-click on it. Select "Extract All." Extract the files to the same folder the ZIP file is in.

The .ISO file is a CD image file used to create a bootable CD. The file must be burned as a bootable CD - not as a data file - to a CD. If you don't know how to do this, the simplest method is to download the freeware ISO burner at the link below:

http://isorecorder.alexfeinman.com/isorecorder.htm

Choose the appropriate version for your system (at present, version 3.1 for Windows Vista and Windows 7.) Download the installation file to a convenient folder. After downloading it, right-click on the file and select "Install." Now go back to the .ISO file, right-click on it, and select "Copy image to CD."

After burning the bootable CD, put it in your problem computer and restart the computer. Tap anykey to have the disk load.

Follow the instructions given on the screen to change the password ***** the target account.

This video shows you how to do the instructions I explained

https://www.youtube.com/watch?v=EWnV5SM7iS0

After completing the reset procedure, remove the CD from the drive and restart the system. The password ***** the target account is now set to whatever you chose.

You will have to do one of these three options to get access to the computer again.

Let me know how you go please

Ask Your Own Computer Question
Customer reply replied 5 months ago
Thank you. If Ican not get this job done, you will hear from me soon.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified
Richard and 87 other Computer Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Its the dell vestro desk top computer i got cut off. Vestro
its the dell vestro desk top computer i got cut off … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,091 satisfied customers
No video on internet have audio, then tell a error has
no video on internet have audio , then tell a error has occurred ! … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
My usual password will not let me open windows 7. Dell
no printer trouble.can not get windows 7 started with my usual password… read more
Richard
Richard
Computer Specialist
IT Manager, Consultant
47,537 satisfied customers
I'm getting a message: your sbcglobal settings are out of
Hello, I'm getting a message: your sbcglobal settings are out of date. I deleted my address and re-entered, but get the same error. How do I fix this? … read more
Cody
Cody
Computer Science
2,457 satisfied customers
Getting frequent freezes when using microsoft explorer.
Getting frequent freezes when using microsoft explorer. alt+del+shift won't work or anything else. Need to unplug and reboot. Doesn't happen when running other programs. Dell computer, Windows 7 … read more
Richard
Richard
Computer Specialist
IT Manager, Consultant
47,537 satisfied customers
I installed Windows 7 Prof 64 bit, it will not perform
I installed Windows 7 Prof 64 bit , it will not perform windows updates. the desk top is a Dell Inpiron 620 … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
YOU HELP ME GET PASSWORD FOR MY DESK TOP. HAVE NOT USED IN A
YOU HELP ME GET PASSWORD ***** MY DESK TOP. HAVE NOT USED IN A YEAR AND FOR GOT PASSWORD … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Getting Error while Encoding Menu while burning dvd slide
getting(###) ###-#### Error while Encoding Menu while burning dvd slide show … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
944 satisfied customers
I am looking for a new Dell computer and moniter. Any suggestions.
I am looking for a new Dell computer and moniter. Any suggestions. I want a desk top for my home use and I am the only one that uses it. Thanks!… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I will soon replace my existing computer (XP system) with a
I will soon replace my existing computer (XP system) with a new Dell 620 computer (Windows 7 professional system). How do I do this, and maintain my account as it now is with same address, password XX… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a Dell Inspiron 620 with window 7 Home Premium and I
I have a Dell Inspiron 620 with window 7 Home Premium and I created a system repair disc, however, I upgraded to windows 7 Ultimate and attempted to create a new system repair disc but all I get is an… read more
patrickdengler
patrickdengler
Software Architect
Master's Degree
33 satisfied customers
I have a 7 year old Dell computer DO747 Dimension 4600. Its
I have a 7 year old Dell computer DO747 Dimension 4600. It's time for change! Can you recommend a similar PC please? David Haines… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
i have a dell desk top and a dell laptop . the desk top is
i have a dell desk top and a dell laptop . the desk top is new and they both are windows 7 . i have the belkin transfer cable that i got from dell with my new desktop . since they are both windows 7 c… read more
lorir
lorir
Data Architect
Bachelor\u0027s Degree
10 satisfied customers
i have a xps 1530 Dell that came with home vista. My daughter
i have a xps 1530 Dell that came with home vista. My daughter upgraded to windows 7. How do you delete all information?… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I want to connect a dell desk top running windows xp and a
I want to connect a dell desk top running windows xp and a dell lap top running windows 7 to my Lexmart Prospect Pro 205. Currently the desk top is connected but I want to connect the lap top adn use … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I accidentally deleted the HP TOTAL CARE ADVISOR and HP HELP
I accidentally deleted the HP TOTAL CARE ADVISOR and HP HELP and SUPPORT.How may I get it back onto my computor? XXXXX XXXXXez.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hey, I lost you guys somehow but I need additional help in
Hey, I lost you guys somehow but I need additional help in installing the Lexmark X73 printer to interface with my new Dell lap top. The lap top has Windows 7 OS. the system tells me that there is no … read more
Jeremy D
Jeremy D
Owner - Chief Technician
Bachelor
116 satisfied customers
How do I stop A Win32 service problem This shows up and says
How do I stop A Win32 service problem? This shows up and says it has encountered a problem and must shut down. What could be the problem, and how do I fix it?… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x