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I can’t remember my password. My laptop. Windowsc10. No I…

I can’t remember my...

I can’t remember my password

Technician's Assistant: What device or product does this involve?

My laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windowsc10

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

No I just got it out of the shop getting it cleaned up

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Why is Google so hard to work with.

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Answered in 25 minutes by:
2/19/2018
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether you forgot the computer login password ***** email password? If you forgotten the computer password, Could you please tell me whether the password ***** show your email as username?

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Customer reply replied 5 months ago
Computer login. No it does not show my email as my user ID. I entered my email but it would not accept it. I changed it toCustomer
Customer reply replied 5 months ago
No I do not want to pay anymore.

Can I have your email address?

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Customer reply replied 5 months ago
No thanks

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Customer reply replied 5 months ago
My email is***@******.***

Are you able to login with your gmail account(<strongCustomergmail.com)?

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Please try to reboot and try to use this full email***@******.*** in the computer and use the same password. Check if you are getting the same error.

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Customer reply replied 5 months ago
I’m starting the reboot now. I don’t know which password ***** use. That has been my problem.

Use your gmail account password.

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Customer reply replied 5 months ago
It appears everything is corrected with the reboot.

Thank you so much for updating the status and I am glad to hear that. If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating. See you again soon!

Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified
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Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
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Experience: Senior Engineer at CSS Corp

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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