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I can't get my computer to connect to my printer. Wirelessy.

I can't get...

I can't get my computer to connect to my printer

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessy

Technician's Assistant: When did you last update the printer driver software?

I havent

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank yoy

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Answered in 5 minutes by:
2/19/2018
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,543
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. When did this issue first occur?

What's the model of your printer?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,543
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I have had a Samsung printer it work for awhile then didn't work so I bought another HP printer I can't get the computer to recognize the printer
Customer reply replied 4 months ago
Let's go

What's the model of your HP printer?

What's the make / model of your computer?

Please reply at the box below. Thank you,

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Customer reply replied 4 months ago
Hp laser jet pro mfp m130fw the computer is an Acer model number n16q2

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=f5b1b076-5220-46b0-b6f6-0ad767af7a6f
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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Customer reply replied 4 months ago
It didnt connect

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/y6v7ds6s
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

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Customer reply replied 4 months ago
Not found

On your computer, click on the website below:

https://tinyurl.com/y6v7ds6s

, then do you see an item called Elsinore.ScreenConnect.Client? (Usually shown at the bottom of the computer's screen.)

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Customer reply replied 4 months ago
I have been trying 4 times still not found
Customer reply replied 4 months ago
I will try again
Customer reply replied 4 months ago
Go it

Connected, working on issue. Thank you.

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I'm opening this issue to other experts. Thank you for your patience.

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Michael
Michael, Computer Software Engineer
Category: Computer
Satisfied Customers: 274
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding the issue you are experiencing. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

NOTE: please ignore any system generated messages regarding the Secured Remote Support or Premium Services. You do not require any of them at this point.

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hi, r u there?

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Customer reply replied 4 months ago
Can we do this tomorrow?
Customer reply replied 4 months ago
Hello

yes, we could but if u stay with me i might be able to finish it in 15 minutes. can u do that?

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Customer reply replied 4 months ago
Ok hold on

OK. Are you calling from outside of the USA?

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Customer reply replied 4 months ago
No Florida
Customer reply replied 4 months ago
Just booting the computer

great. I need ur phone number so I can talk you trough a few steps.

Ask Your Own Computer Question

i call u in a minute.

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do u have a mac or a PC?

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Customer reply replied 4 months ago
Pc

thank you.

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Customer reply replied 4 months ago
Computer is rrady

http://www.justanswer.com/remotedesktop/join.aspx?Session=916e71ad-d9fc-4539-99de-589e7a9a694b

Ask Your Own Computer Question
Customer reply replied 4 months ago
hi
Customer reply replied 4 months ago
you there

yes. im here

Ask Your Own Computer Question

I'm glad. we can do this quickly

Ask Your Own Computer Question

click on the link below, it will download a program in ur system. run the program and follow its very simple instructions. in a minute I be connected to you.

http://www.justanswer.com/remotedesktop/join.aspx?Session=916e71ad-d9fc-4539-99de-589e7a9a694b

Ask Your Own Computer Question

r u there with me?

Ask Your Own Computer Question
Customer reply replied 4 months ago
do you have control of my computer?

not yet but I will if y follow what I asked.

Ask Your Own Computer Question

click on this line below.

Ask Your Own Computer Question

http://www.justanswer.com/remotedesktop/join.aspx?Session=916e71ad-d9fc-4539-99de-589e7a9a694b

Ask Your Own Computer Question
Customer reply replied 4 months ago
Are you going to try and resolve this issue

just one moment, please.

Ask Your Own Computer Question

Oh. You are the sleepy man from last night. Hi, how are you? Good to see you back.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Sleepy yes it was almost midnite

let me send u a new link. please use your computer to click on the link, download the client software and follow it's step for me to connect to you.

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Customer reply replied 4 months ago
Please

here it is:

http://www.justanswer.com/remotedesktop/join.aspx?Session=35c2e4c3-c931-4d93-80eb-81f80cdeaa12

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Customer reply replied 4 months ago
Ok on site

is everything ok?

Refresh my memory. What did we do last night and where were we when we stopped?

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can u click on the link above your message, plz.?

Ask Your Own Computer Question
Customer reply replied 4 months ago
You were trying to get my computer to find my printer on Wi-Fi

yes. I meant more specifically. did we set up your printer or the software. I think we were doing the software. anyway let me get connected first.

Ask Your Own Computer Question

my name is Michael. May I know your name?

Ask Your Own Computer Question

r u having any difficulty connecting?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Dave good to meet you again Michael

did u click on that link?

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Customer reply replied 4 months ago
To what?

Nice to meet you Dave.

Ask Your Own Computer Question

do u want a fresh link to click on? here it is

http://www.justanswer.com/remotedesktop/join.aspx?Session=35c2e4c3-c931-4d93-80eb-81f80cdeaa12

Ask Your Own Computer Question
Customer reply replied 4 months ago
I'm on the site
Customer reply replied 4 months ago
What now

click on this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=35c2e4c3-c931-4d93-80eb-81f80cdeaa12

Ask Your Own Computer Question

download the software, run it and follow its instructions, plz...

Ask Your Own Computer Question
Customer reply replied 4 months ago
Can we talk on the phone?

sure. I call u in a minute.

Ask Your Own Computer Question
Customer reply replied 4 months ago
It just is a web site nothing to download

no texts.

Ask Your Own Computer Question
Customer reply replied 4 months ago
What's going on

I don't know. you tell me. I'm just waiting here for u.

Ask Your Own Computer Question
Customer reply replied 4 months ago
What should u do

u were going to send me a screen shot

Ask Your Own Computer Question
Customer reply replied 4 months ago
What's the number

Dave, my friend. I need to know what u r doing so I may be of help.

Ask Your Own Computer Question

r u there with me still?

Ask Your Own Computer Question

http://www.justanswer.com/remotedesktop/join.aspx?Session=35c2e4c3-c931-4d93-80eb-81f80cdeaa12

Ask Your Own Computer Question
Customer reply replied 4 months ago
hi

http://www.justanswer.com/remotedesktop/join.aspx?Session=02655177-43d6-4bfc-a7f8-65c2cfddec73

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Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,543
40,543 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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