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Roadrunner will not accept my password. Dell. I talked with…

Customer Question
Roadrunner will not accept...

Roadrunner will not accept my password.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I talked with 4 different techs and they get it straightened out then two days later is won't accept my password

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I wan to be able to use the road runner to read my e-mail.

Submitted: 5 months ago.Category: Computer
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Answered in 7 minutes by:
2/6/2018
Tech Support Specialist: Michael T,
 replied 5 months ago
Michael T
Category: Computer
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. Please remember to rate my help today by clicking 5 stars at the top of the page before you leave the session today.

Have you attempted to reset your password *****?

I would make the password ***** complicated.. If its too easy it can be hacked in seconds which MAY be the cause

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Customer reply replied 5 months ago
I have reset my password ***** times
Tech Support Specialist: Michael T,
 replied 5 months ago

Every time you reset it appears to be successful but then doesnt take it? Keeps saying incorrect password?

Have you experienced any strangeness on your computer, for example ads or slowness?

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Customer reply replied 5 months ago
No
Customer reply replied 5 months ago
I don’t think you have already charged me for doing nothing.
Tech Support Specialist: Michael T,
 replied 5 months ago

Ok if you are unwilling to work with me to solve the issue, I cannot help you..

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Customer reply replied 5 months ago
You have already charged me and what are you going to tell me to help me?....?.
Tech Support Specialist: Michael T,
 replied 5 months ago

Have a great evening... I choose to opt out at this time... You will get an email when another technician picks up your question... Thanks

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Tech Support Specialist: Josh, Support Specialist replied 5 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,961
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 5 months ago
I do not want to pay more to get my problem solved
Customer reply replied 5 months ago
But the problem still exist.
Tech Support Specialist: Josh, Support Specialist replied 5 months ago

OK

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Customer reply replied 5 months ago
this means unless I pay more you are of of help for me??
Tech Support Specialist: Josh, Support Specialist replied 5 months ago

No, that is not the case but we are a paid service.

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