How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My computer just REALLY slowed down a few days ago - right

Customer Question

My computer just REALLY slowed down a few days ago - right after the latest update. Are other people experiencing the same issue?
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Acer Aspire V 15 V3-575T-71U5
JA: What Operating System (OS) are you running on your Aspire?
Customer: Windows 10
JA: What have you tried so far with your Aspire? Have you installed any updates recently?
Customer: KB4058258 Cumulative Update on Feb. 2
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: That, I believe is the only change.
Submitted: 9 months ago.
Category: Computer
Expert:  Jason Jones replied 9 months ago.


Welcome to My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,

Expert:  Jason Jones replied 9 months ago.

Were there any problems with the update or did it complete with no mentioning of any errors?

Customer: replied 9 months ago.
No errors were reported, and it says 'successful'
Expert:  Jason Jones replied 9 months ago.

Is there any rhyme or reason as to when or why it slows down? Or is it just slow in the general sense?

Customer: replied 9 months ago.
I can't do that. Please refund my $5 deposit.
Expert:  Jason Jones replied 9 months ago.

You can't do what? You cannot answer my question?

I will send in your refund request now. Thank you.