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I changed my password and can't get into my account from…

Customer Question
I changed my password...

I changed my password ***** can't get into my account from other work stations. Not sure if the password ***** thought I put in was different or whatever the problem but have had same password ***** many years so am frustrated on what's going on.

Technician's Assistant: What device or product does this involve?

My juno account using a windows 10 work station.

Technician's Assistant: What's the brand and model of your computer?

Hp compaq dc5800

Technician's Assistant: What have you tried so far with your Compaq? Have you installed any updates recently?

Yes. Windows 10 update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of

Submitted: 5 months ago.Category: Computer
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Answered in 5 minutes by:
2/6/2018
Tech Support Specialist: Justin Johnson,
 replied 5 months ago
Justin Johnson
Category: Computer
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

What are all the things you have done to try and recover your password?

I only ask to make sure you are not having to overlap steps again that you have already done.

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Tech Support Specialist: Justin Johnson,
 replied 5 months ago

Have you tried resetting the password ***** more?

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Customer reply replied 5 months ago
I tried logging in using my old, old password ***** it let me in and downloaded my email of which there was a lot. I am going to go with that for right now but will come back to you if that stops working.
Tech Support Specialist: Justin Johnson,
 replied 5 months ago

Ok.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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